Senior Analyst - OM & CS

Diageo; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Diageo Bangalore is seeking a Customer Services Executive to support On-Trade, Take Home Trade and Route To Market for our premium brands. You will deliver excellent service and act as the first point of escalation for customer queries, while building strong internal partnerships across Supply, Commercial, Marketing and Finance.

Ideal candidates have a graduation in any field, at least 6 months in a busy customer service role, and knowledge of SAP or Salesforce/CRM tools; flexibility for various

Qualifications

• Graduation in any field is required.
• At least 6 months of customer service experience in a busy role.
• Knowledge of SAP and Salesforce/CRM tools is an advantage.

Responsibilities

• Take personal ownership of customer queries and act as the first escalation point.
• Support On-Trade, Take Home Trade & Route To Market and Consumer Care initiatives.
• Build strong partnerships with Supply, Commercial, Marketing, Finance and Quality teams.

Skills

Customer service

Flexibility

Communication

Education

Graduation in any field

Tools

SAP

Salesforce/CRM

Job description

Job Description

About us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

About the function

The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction.

About the role

The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Geo.

To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.

To build brilliant Customer/Consumer relationships that maximize the value created in every Customer/Consumer interaction.

Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.

To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

About you

If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you!

What you will bring

• Graduation in any field
• At least 6 months Customer Service Experience in a busy customer service role
• Knowledge of SAP and SalesForce/CRM tools is a significant advantage
• Flexibility This is key to success in our business and many of our staff work flexibly in many ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type

Regular Primary Location:Bangalore Karle Town SEZ Additional Locations :

Job Posting Start Date

2026-08-24

Company overview

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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