Senior Analyst Instructional Design

Ameriprise Financial Services, LLC; Dadri; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Ameriprise India LLP seeks a Learning Experience Developer to design engaging, performance-focused learning solutions for our Service and Operations teams. You will collaborate with partners, instructional designers, and SMEs to deliver scalable, modern learning experiences that improve performance and proficiency.

The role emphasizes adapting to evolving business needs with a curiosity for new technologies.

Qualifications

• Experience designing and developing learning solutions, or a degree in instructional design, multimedia design, learning technology, education, or a related field.
• Demonstrated learning agility and growth mindset, with the ability to quickly learn new skills, adopt new technologies, and adapt to changing business needs.
• Excellent writing, editing, critical thinking, interpersonal, and communication skills.
• Ability to build effective relationships and collaborate with business partners, stakeholders, and subject matter experts.
• Demonstrated project management, prioritization, and organizational skills, with the ability to manage multiple projects, adapt to changing priorities, and deliver high-quality results within established timelines.
• Demonstrated ability to think creatively, challenge conventional approaches, and identify innovative solutions.
• Curiosity, initiative, and a continuous improvement mindset, with a willingness to explore new approaches and ways of working.

Responsibilities

• Create engaging, performance-focused learning solutions across a variety of delivery modalities to support business objectives.
• Build partnerships with instructional designers, subject matter experts, business partners, and stakeholders to identify needs and deliver learner-centered solutions.
• Manage multiple priorities effectively in a fast-paced environment, navigating ambiguity and changing requirements.
• Demonstrate initiative and a continuous improvement mindset by exploring new approaches and learning new skills.
• Apply critical thinking and problem-solving to evaluate challenges, identify solutions, and drive work forward.
• Give, receive, and apply feedback to continuously improve learning solutions, processes, and personal effectiveness.

Skills

Instructional design

Learning technology

Storyboarding

Performance support

Adult learning

Project management

Communication

Education

Instructional design degree

Multimedia design degree

Learning technology degree

Tools

Authoring tools

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you’re talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

We are seeking a learning experience developer to join our award-winning Learning and Development team and help create innovative, performance-focused learning solutions for our Service and Operations organization. In this role, you will design and develop engaging learning experiences that improve employee performance, accelerate proficiency, and provide support at the moment of need. Working closely with business partners, instructional designers, and subject matter experts, you will leverage modern learning technologies, digital tools, and emerging capabilities to deliver scalable solutions that meet evolving business needs. This opportunity is ideal for a curious, adaptable professional who enjoys solving problems, learning new skills, collaborating with others, and creating innovative learning solutions that drive business results. As the learning landscape continues to evolve, successful candidates will demonstrate a willingness to explore new technologies, continuously improve their skills, and apply innovative approaches to enhance both learner and business outcomes.

Key Responsibilities

Being successful on this team requires the ability to:

• Create engaging, performance-focused learning solutions that improve learner outcomes and support business objectives across a variety of delivery modalities
• Build effective partnerships with instructional designers, subject matter experts, business partners, and stakeholders to identify needs and deliver learner-centered solutions.
• Manage multiple priorities effectively while navigating ambiguity, adapting to changing business needs, and meeting established deadlines in a fast-paced environment.
• Demonstrate initiative and a continuous improvement mindset by exploring new approaches, learning new skills, and embracing opportunities to innovate.
• Apply critical thinking and problem-solving skills to evaluate challenges, identify solutions, and drive work forward.
• Give, receive, and apply feedback to continuously improve learning solutions, processes, and personal effectiveness.

Technical skills needed:

• Proficiency in combining text, graphics, video, audio, and interactive elements to create engaging, learner-centered experiences across multiple delivery modalities.
• Experience using learning development, multimedia, or content authoring tools to create engaging digital learning experiences.
• Experience creating multimedia assets using a variety of development tools and technologies.
• Experience developing eLearning courses, storyboards, job aids, performance support resources, assessments, and other learner enablement materials.
• Knowledge of adult learning principles, instructional design methodologies, and performance consulting practices.
• Ability to evaluate, learn, and apply emerging technologies and modern development tools to improve learning effectiveness, scalability, and development efficiency.

Required Qualifications:

• Experience designing and developing learning solutions, or a degree in instructional design, multimedia design, learning technology, education, or a related field.
• Demonstrated learning agility and growth mindset, with the ability to quickly learn new skills, adopt new technologies, and adapt to changing business needs.
• Excellent writing, editing, critical thinking, interpersonal, and communication skills.
• Ability to build effective relationships and collaborate with business partners, stakeholders, and subject matter experts.
• Demonstrated project management, prioritization, and organizational skills, with the ability to manage multiple projects, adapt to changing priorities, and deliver high-quality results within established timelines.
• Demonstrated ability to think creatively, challenge conventional approaches, and identify innovative solutions.
• Curiosity, initiative, and a continuous improvement mindset, with a willingness to explore new approaches and ways of working.

Preferred Qualifications:

• Knowledge of financial services products, service operations, or contact center environments.
• Experience evaluating and applying emerging technologies, automation, or AI-enabled tools to improve efficiency, learning outcomes, or business performance.
• Experience with performance consulting and learner-centered design practices.
• Experience creating digital learning experiences using modern learning technologies, multimedia tools, or content authoring platforms.
• Experience supporting digital adoption, knowledge management, workforce enablement, or learning transformation initiatives.
• Experience working with learning, digital adoption, enablement, or workforce productivity platforms.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President’s Office

Job Family Group

Human Capital

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.