Senior Analyst, Infrastructure, Enablement, & Information Security

AMERICAN EXPRESS; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

American Express seeks a Senior Analyst, Infrastructure, Enablement, Information Security to strengthen networks, data, and platform capabilities for Global Servicing partners. You will enable secure integrations, resilient operations, and faster onboarding between Amex systems and third-party platforms.

You will apply AI agents and automation to improve decisions, working with engineering, product, operations, risk, and partner teams while ensuring alignment with security and governance

Qualifications

• Demonstrated ability to learn new tech stacks quickly.
• Strong accountability and meeting tight timelines.
• Experience with enterprise networks and partner tech environments.
• Knowledge of network security, data governance and third-party risk.

Responsibilities

• Secure, scalable partner integrations across global servicing operations.
• Enhance governance for security, compliance, and operational excellence.
• Apply AI and automation to improve productivity and onboarding speed.
• Collaborate across engineering, product, operations, risk, and partners.

Skills

Self-directed learner

Accountability

Execution focus

Ambiguity navigation

Strong organizational skills

Stakeholder communication

Tools

Copilot

AI agents

Job description

About the Team

The Global Partner Operational Support group is the global third-party Center of Excellence for Voice Chat Servicing and Marketing, driving the world s best customer experience through strategic partnerships - at the right margins and with uncompromising risk and control standards. The team spans GCS CPS Marketing, Partner CEN Voice Chat, Fraud, Merchant, Membership Rewards Fulfillment, Amex Assurance Company, Amex Loans, and Partner Strategy Management Oversight.

Minimum Qualifications

• Self-directed learner and problem solver: we will train you on our specific technology stack, but you must bring strong execution, accountability, and comfort navigating ambiguity.
• A track record of delivering on timelines, even under shifting priorities, with strong personal accountability and organizational skills.
• Experience supporting enterprise networks, system integrations, platform operations, or partner technology environments.
• Working knowledge of network infrastructure, security, data governance, risk, and third-party oversight.
• Strong analytical, documentation, organizational, and stakeholder communication skills.
• Practical experience using Copilot, generative AI, AI agents, or automation to improve productivity.

Preferred Qualifications

• Experience with global partner ecosystems, BPO platforms, contact center technologies, or VoIP.
• Familiarity with PCI DSS, SOC 2, NIST, ISO 27001, third-party reviews, audits, or resilience planning.
• Experience evaluating and scaling Copilot, generative AI, AI agents, or automation with governance and value measurement.

Role Summary

The Senior Analyst, Infrastructure, Enablement, Information Security will strengthen the network, data, and platform capabilities supporting Global Servicing partners - enabling secure integrations, resilient operations, and faster onboarding between American Express systems and third-party partner platforms. The analyst will also apply AI agents and automation to improve productivity and decisions across the partner ecosystem. Working across engineering, product, operations, risk, and partner teams, this role advances governance and responsible technology adoption while ensuring partner systems align with American Express network architecture, information security, and data governance standards across global markets.

What matters most: Were looking for a self-driven, resourceful problem solver who learns quickly, navigating ambiguity, and delivers on timelines with minimal oversight.

What You ll Help Build

• Secure, scalable partner integrations across global servicing operations and multiple lines of business.
• Stronger platform, data, risk, and operational governance aligned with American Express standards for security, compliance, and operational excellence.
• AI-enabled servicing using generative AI, and automation that improves resilience, productivity, and onboarding speed.

Technologies Domains

• Network and voice: LAN/WAN architectures, TCP/IP networking, routing protocols, VLANs, DNS, VPNs, firewalls, VoIP, and SIP signaling
• Partner platforms and operations: third-party/BPO integrations, monitoring, incident management, testing, and documentation
• Risk and governance: third-party risk, security controls, data governance, vulnerability management, and regulatory requirements (e.g., PCI-DSS, SOC 2)
• Copilot and AI: Microsoft Copilot, generative AI, AI agents, workflow automation, prompt design, and responsible AI controls

Network Infrastructure, Connectivity Voice Servicing Support

• Support secure, reliable network, voice, application, and data integrations between American Express and partner platforms, including configuration, validation, and monitoring of LAN/WAN connectivity, routing, firewalls, and secure integrations.
• Support infrastructure components related to voice servicing platforms and VoIP technologies, including troubleshooting issues impacting voice channels and network-based servicing capabilities.

Platform Integration Data Oversight

• Define requirements, validate readiness, coordinate testing, and resolve production issues for partner onboarding and servicing launches.
• Monitor performance, data integrity, and resilience across partner integrations, driving improvements in scalability and operational efficiency.

Implementation, Testing Operational Support

• Support system testing and partner connectivity validation, including integration readiness and user acceptance testing, coordinating defect resolution related to infrastructure or connectivity issues.
• Investigate and troubleshoot production incidents impacting partner connectivity or integrations.

Risk Management Information Security

• Support third-party risk assessments, audits, vulnerability remediation, continuity planning, and enterprise compliance across partner network integrations and connectivity.
• Collaborate with Information Security, Risk, and Compliance teams to remediate vulnerabilities or control deficiencies, and support business continuity/disaster recovery planning and readiness validation.

AI Governance

• Govern partner use of generative AI, and AI agents, including use cases, approvals, controls, and risk documentation, ensuring alignment with American Express information security and responsible AI standards.
• Advance AI and automation initiatives from discovery through deployment with human oversight and measurable business outcomes, partnering with product and engineering teams on automation opportunities.

Cross-Functional Collaboration Continuous Improvement

• Translate technical needs into clear decisions and documentation across engineering, product, operations, security, risk, and partner teams.
• Identify opportunities to improve platform governance, integration oversight, and operational workflows.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.