Senior Associate - Tech Operations Engineering

American Express; Bengaluru; Hybrid; INR 1,500,000 - 3,000,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Medical, dental, vision benefits

Flexible working model (hybrid/onsite/

Parental leave

Job summary

American Express's Enterprise Technology Services arm delivers technology engineering, architecture, and infrastructure to power growth and ensure a secure, high-quality customer and colleague experience. The role requires a Bachelor's degree in CS and 6+ years in software engineering with cross-functional collaboration.

You will work with risk mitigation, debugging, monitoring tools, and ITIL processes while engaging with AI platforms and enterprise data governance initiatives across banking

Qualifications

• Bachelor's Degree or equivalent in computer science, computer science engineering or related technical experience.
• 6+ years of varied experience in software engineering.
• Experience with identifying application/infrastructure risks and mitigation strategy.

Responsibilities

• Identify risks and mitigation strategies with the team.
• Debug to root cause issues.
• Utilize monitoring tools (APM/AIOps) to improve efficiency.
• Apply ITIL practices for Event, Incident, Release, and Problem management.
• Work across programming languages, networking, Linux/Windows, cloud, and databases.

Skills

Programming languages

Networking

Linux/Windows

Mainframe

Middleware

Databases

Cloud

Education

Bachelor's Degree in CS

Tools

DevOps tooling

Automation frameworks

Job description

Job Description:

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Responsibilities

Bachelor's Degree or equivalent in computer science, computer science engineering or related technical experience. 6 + years of varied experience in software engineering.

• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
• Experience with debugging techniques for root cause analysis of issues.
• Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
• ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management.
• Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.
• Proficient verbal and written communication skills.
• Soft skills - analytical thinking, curiosity, continuous learning and improvement attitude

Qualifications

• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
• DevOps knowledge for highly available IT infrastructure
• Building live production APIs and services.
• Experience with automation development.
• Familiar with Agile or other rapid application development methods.
• Hands-on expertise with application design, software development and automated testing.
• Experience in technology for the banking and payments industries

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.