Senior Analyst, HR Operations (EMEA Shift)

PTC; Pune District; On-site; INR 8,515,000 - 14,191,000; Full time

Job summary

PTC is seeking a Senior Analyst–HR Operations to provide strategic and operational leadership for HR Operations across EMEA & UK. You will shape design and delivery of HR services, drive transformations, and partner with senior leaders to ensure high-quality lifecycle experiences.

You will lead onboarding/offboarding programs, define metrics, and drive process improvements, with exposure to Workday and other HR tech.

Qualifications

• Bachelor’s degree with 5-8 years of HR operations experience.
• Experience in HR operations or shared services, leading programs or teams.
• Experience in matrix or multinational environments.
• Strong communication and stakeholder management with senior leaders.
• Hands-on with HR systems like Workday and MS tools.

Responsibilities

• Lead the HR Operations strategy across the employee lifecycle.
• Drive large-scale HR transformation programs and improve efficiency.
• Partner with HR leadership, HRBPs, COEs, and stakeholders to shape service delivery models.
• Define and govern HR operations metrics, dashboards, and service SLAs.
• Oversee HR technology adoption and automation (Workday, ServiceNow).
• Own compliance and risk management for HR processes and audits.
• Coach Analysts and Specialists, building team capability.

Skills

HR Operations

Stakeholder Management

Data Analytics

HR Systems

Process Improvement

Education

Bachelor's degree in HR

Tools

Workday

ServiceNow

Microsoft Office

Job description

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Role Overview

The Senior Analyst–HR Operations will provide strategic and operational leadership for HR Operations, shaping how HR services are designed, delivered, and continuously improved for employees and stakeholders across EMEA & UK. This role will lead complex, cross-functional programs, drive process and technology transformation, advise senior HR and business leaders, and build the capability of the broader HR Operations team, ensuring consistent and high-quality employee lifecycle experience.

Key Responsibilities

Lead the HR Operations strategy and roadmap across the employee lifecycle (onboarding, offboarding, and transitions), aligned with HR and business priorities.

Drive large-scale HR Operations and transformation programs that improve employee experience and operational efficiency.

Partner with HR leadership, HRBPs, COEs, and senior business stakeholders to shape service delivery models and influence decisions.

Define and govern HR operations metrics, dashboards, and service SLAs; present insights and recommendations to senior leadership.

Lead the evaluation, adoption, and optimization of HR technology and automation platforms (Workday, ServiceNow), partnering with IT and vendors.

Own compliance and risk management for HR processes, ensuring adherence to HR policies, EMEA regulatory requirements, and internal guidelines; lead audit readiness.

Establish escalation frameworks and service standards to ensure timely, high-quality support for employee queries and HR requests.

Champion continuous improvement and best practices, benchmarking against industry standards and scaling solutions across regions.

Coach and mentor Analysts and Specialists, build team capability, and contribute to talent development and succession planning.

Manage cross-functional projects, budgets, timelines, and stakeholder communications for strategic initiatives.

Core Competencies

HR Operations & Process Excellence

Employee Experience & Service Orientation

Data Analytics & Reporting

HR Systems & Digital Tools

Stakeholder Collaboration

Attention to Detail & Compliance Orientation

Strategic Thinking & Program Leadership

Influencing & Leadership Presence

Coaching & Talent Development

Qualifications

Bachelor’s degree (or equivalent) with a minimum of 5-8 years of related experience, OR an advanced degree (e.g., MBA with specialization in Human Resources) with a minimum of 5 years of related experience

Extensive experience in HR operations, HR Operations, or shared services, including leading programs or teams

Experience working in matrix or multinational environments preferred

Strong communication and stakeholder management skills, including engagement with senior leadership

Hands-on experience with HR systems (e.g., Workday) and Microsoft tools

Ability to work the EMEA Shift (12:30 PM – 09:00 PM IST) and support employees and stakeholders across EMEA regions

Proficiency in any foreign language (written and spoken) is an added advantage- Not Mandatory

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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