Senior Analyst - English, Arabic, Microsoft Windows

HCL Technologies Limited; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

HCL Technologies Limited in Bengaluru, Karnataka, is seeking a Senior Analyst fluent in English and Arabic with strong Microsoft Windows support skills. The role emphasizes customer service excellence, quick incident resolution, and solid typing speed for efficient call handling.

The candidate should have at least two years in the computer field, with the ability to learn the WBG environment, work well in a team, and apply ITIL fundamentals within 90 days.

Qualifications

• Two years' experience in the computer field.
• Working knowledge of WBG's standard business applications as described in section 2.1.2.

Responsibilities

• Learn the WBG business and technical environment with the goal of increasing first-call resolution rates.
• Work effectively as a team member.
• Proficient typing skills (minimum of 40 WPM).
• Analyze and breakdown incidents to reach the root cause.
• Use initiative to solve incidents and build knowledge.
• Listen to callers and determine probable cause; guide them through step-by-step problem determination over the telephone.

Tools

ITSM/ITIL Foundations

Job description

Senior Analyst - English, Arabic, Microsoft Windows Senior Analyst - English, Arabic, Microsoft Windows India Job Description Senior Analyst - English, Arabic, Microsoft Windows Bengaluru, Karnataka

Job Summary

• 1. Must have two (2) years' experience in the computer field
• 2. Must have a working knowledge of WBG's standard business applications as described in section 2.1.2.

Key Responsibilities

• 3. Ability to learn the WBG business and technical environment with the goal of increasing first-call resolution rates
• 4. Work effectively as a team member
• 5. Proficient typing skills (minimum of 40 WPM)

Skill Requirements

• 6. Have an excellent customer service approach to dealing with people at all levels within the WBG
• 7. Have the exceptional ability to diffuse volatile situations when distressed or irate customers call for support.

Other Requirements

• 8. Analyze and breakdown an incident, using previous experience to reach the root cause.
• 9. Use initiative to find ways of solving incidents and building knowledge.
• 10. Listen to a caller explain an incident and determine the probable cause; take the caller through a step-by-step problem determination procedure via the telephone
• 11. ITSM / ITIL Foundations within 90 days of assignment to the World Bank.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.