Senior Analyst-Control Management (Internal Audit, Control Testing)

American Express; Gurugram District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

American Express is seeking a Senior Analyst in its GCS Control Management team to perform independent testing of business process controls and to assure robust, well-documented control environments. You will work across Business, Products and Compliance, coordinating with Data/Technology teams in US and International markets to embed the RCSA framework.

You will document evidence, report testing results to management, and help improve control testing methodologies while managing schedules and

Qualifications

• Bachelor’s degree in finance, business, or risk management required.
• 4+ years in RCSA testing, internal audit, or risk/controls.
• Hands-on with control testing methods including sampling and evidence gathering.
• Strong analytical, problem-solving, and attention to detail.
• Excellent written and verbal communication; able to work independently.
• Experience with GRC tools (Archer or ServiceNow) preferred.

Responsibilities

• Execute independent control testing to assess design and operating effectiveness of key controls.
• Gather and document robust evidence and ensure updates in the system of record.
• Partner with control owners to conduct walkthroughs and understand processes.
• Identify, document, and report control deficiencies with actionable remediation guidance.
• Prepare clear reports on testing results for management.
• Contribute to continuous improvement of testing methodology and sampling strategies.
• Ensure compliance with testing requirements in policies and procedures.
• Support adoption of the new RCSA framework in the business.
• Handle ad hoc tasks like testing schedules and internal audits/regulatory requests.
• Shift timing from 1pm to 9:30pm IST.

Skills

RCSA testing

Internal audit

Risk management

Control testing methods

Evidence gathering

Documentation

Analytical skills

Communication skills

Independent work

Education

Bachelor’s degree in finance/business/risk management

Master's / CA / CIA

Tools

Archer

ServiceNow

Power Platform

SharePoint

Tableau

Job description

Job Description

The Control Management team sits within Global Commercial Services (GCS). GCS is an integral part of the growth strategy for American Express, and the Control Management team's objective is to foster a proactive and effective control environment that ensures adherence to regulatory standards and Amex policy.

GCS Control Management is looking for a detail-oriented and analytical Senior Analyst to join our team. This role is focused on independent testing and assurance of business process controls. You will be a key contributor to ensure our control environment is robust, well-documented, and operating effectively as we implement the Risk & Control Self-Assessment (RCSA) framework. This position will involve extensive collaboration with partners across Business, Products and Compliance and Data/Technology teams within US and International markets.

Responsibilities

• Execute independent control testing to assess both the design effectiveness and operating effectiveness of key controls within the business processes.
• Gather and document robust, high-quality evidence to support testing conclusions, and ensure timely and accurate updates in the system of record (e.g., RCSA Archer, ServiceNow GRC or similar).
• Partner with control owners and business process experts to conduct control walkthroughs and gain a deep understanding of the processes under review.
• Identify, document, and report on control deficiencies, gaps, or weaknesses with clarity, providing actionable insights for remediation by the process owner.
• Prepare clear and concise reports on testing results for management, highlighting key themes and trends.
• Contribute to the continuous improvement of the control testing methodology, including sampling strategies and documentation standards.
• Ensure compliance with all testing requirements outlined in 2 nd line Policies and Procedures (e.g., RCSA Policy and Procedures, Control Testing Standards, Internal Control Framework, AEMP 39, AEMP 47 etc.)
• Support the business in the ongoing adoption and embedding of the new Risk and Control Self-Assessment (RCSA) framework.
• Take on ad hoc tasks such as managing testing schedule, internal QC, and supporting internal audits/regulatory exam requests etc.
• Shift timing of 1pm to 9.30pm IST.

Qualifications

Minimum Qualification:

• Bachelor’s degree in finance, Business, Risk Management, or a related field.
• Minimum 4+ years of experience in RCSA Control Testing, Internal Audit, operational risk, internal controls, or a related testing/assurance/audit function.
• Hands‑on experience with control testing methodologies, including sampling, evidence gathering, and documentation.
• Strong analytical and problem‑solving skills with a keen eye for detail and the ability to identify the root cause of control failures.
• Excellent communication and interpersonal skills, with the ability to articulate complex issues to stakeholders clearly and concisely.
• Proven ability to work independently, manage competing priorities, and meet deadlines in a fast‑paced environment.

Preferred Qualifications

• Masters/CA/CIA is a plus and preferred.
• Direct experience with a Governance, Risk, and Compliance (GRC) tool like Archer/ServiceNow for documenting test results.
• Familiarity with Risk and Control Self-Assessment (RCSA) frameworks.
• Proven ability to assess both control design (i.e., is the control designed properly to mitigate risk) and operating effectiveness (i.e., is the control working as intended).
• Experience working in a first‑line‑of‑defence risk or control management role within a global organization.
• MS Power Platform, SharePoint, and Tableau knowledge is preferred
• In depth knowledge of products, procedures and policies relating to the GCS business portfolio is a plus.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.