Manager – Control Management (International Operational Resilience)

American Express; Gurugram District; Hybrid; INR 2,500,000 - 4,200,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Healthcare benefits

Flexible working model

Parental leave

Wellness centers access

Counseling support

Career development

Job summary

American Express is seeking a Manager of Risk ID, Assessment, Testing & Reporting within the ICS Governance & Control function. The role focuses on embedding control management in daily operations across international markets, with collaboration across multiple business units and geographies.

Responsibilities include developing resiliency frameworks, supporting risk assessments, and monitoring risk trends. The candidate should have 5+ years in Operational Risk Management and strong project

Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt. or related field; advanced degrees (MBA, MSc) or certifications are advantageous.
• Experience in at least one of: Business Continuity Management, Resiliency Risk Management, Third Party Risk Management, and/or Internal Audit.

Responsibilities

• Manage International Operational Resiliency risk by supporting development of Operational Resiliency Framework / Standard for international markets.
• Support in US to international operational resiliency risk policy/ framework gap assessment.
• Support in providing international business requirements into Unified Source of record (SOR) for resiliency.
• Support maintenance of integrated international resiliency inventory including applications and third parties.
• Provide additional identification of risks throughout business processes and systems.

Skills

Operational Risk Management

Project Management

Communication skills

Interpersonal skills

Education

Bachelor's Degree in Finance, Business, Risk Mgmt.

MBA or MSc (advantageous)

Job description

Job Description

ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICs issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.

The objective of the ICs Control Management Risk ID, Assessment, Testing and Reporting team (International Operational Resiliency) is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICs to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

ICS Control Management is looking for a Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

The Manager, ICs Control Management Risk ID, Assessment, Testing & Reporting (International Operational Resiliency) will:

• Manage International Operational Resiliency risk by supporting development of Operational Resiliency Framework / Standard for international markets
• Support in US to international operational resiliency risk policy/ framework gap assessment
• Support in providing international business requirements into Unified Source of record (SOR) for resiliency
• Support maintenance of integrated international resiliency inventory including applications and third parties
• Provide additional identification of risks throughout business processes and systems (along with business process owners)
• Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
• Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
• Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Support risk management practices within the business
• Support sharing insights, better practices, themes, etc. across the enterpris e
• 5+ Years experience in Operational Risk Management (e.g., within Business Continuity or Resiliency Risk Management, Third Party Risk Management, and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Business Continuity Management, Resiliency Risk Management
• Providing identification of operational risks throughout business processes and systems
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Enhancing risk assessments and associated methodologies
• Reviewing independent control monitoring, including identification of control improvements
• Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
• Experience in financial services industry

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.