Senior Analyst

WPP Media; Mumbai City; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

WPP is hiring a Programme Administrator to maintain and optimise the Commercial Card programme across regions. You will ensure accurate setup, compliant administration, and effective cardholder support, acting as a central coordination point among Shared Services, local finance teams, and programme managers.

The role combines operational execution, process governance, user support, and system administration, with a strong emphasis on data accuracy and policy compliance.

Qualifications

• Strong understanding of commercial card processes including T&E and corporate card programs.
• Experience with cardholder support, billing, and policy compliance.
• Familiarity with hierarchy setup and data governance across systems.

Responsibilities

• Maintain cardholder accounts and programme hierarchies across regions.
• Monitor centrally billed payment processes and ensure timely settlement.
• Administer account updates such as name and site changes.
• Provide guidance on applications, issuance criteria, and limits.
• Monitor delinquency issues and support rollouts of new divisions.
• Deliver training to end users and local teams.

Skills

Commercial card processes

Corporate Card administration

MCC controls

Billing structures

Data accuracy

Tools

Reporting tools

System administration

Job description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We work with the world’s most valuable brands and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

Why we’re hiring:

The Programme Administrator (PA) is responsible for the successful maintenance, and continuous optimisation of WPP’s Commercial Card programme administration process. The role ensures accurate setup, compliant administration, effective cardholder support, and strong operational governance across regions and local entities.

The PA acts as the central coordination point between WPP Shared Services, local finance teams, cardholders, Onboarding, Service teams, and Programme Managers. The role combines operational execution, process governance, user support, and system administration.

What you’ll be doing:

• Maintain cardholder accounts, corporate billing accounts, and programme hierarchies.
• Monitoring centrally billed payment processes and ensure timely settlement.
• Administer account updates (name changes, company changes, hierarchical moves).
• Provide guidance on applications, card issuance criteria, credit limits, and transaction limits.
• Monitor, report, and remediate cardholder delinquency issues.
• Support rollouts of new divisions, sites, billing accounts, and programme expansions.
• Provide continuous cardholder and PA education.

What you’ll need:

Technical Skills

• Strong understanding of commercial card processes (T&E, P‑Card, Corporate Card).
• Proficiency with Corporate Card administration, reporting, applications, and maintenance ideal.
• Knowledge of WPP hierarchy setup, MCC controls, card issuance policies, and billing structures.
• Ability to manage data accuracy across systems

Behavioural Competencies

• High attention to detail.
• Clear and professional communication skills.
• Strong coordination and stakeholder‑management capability.
• Ability to act as a change agent during process transitions.
• Problem‑solving and issue‑management mindset.
• Ability to deliver training to end users and local teams.

Governance & Compliance

• Familiarity with KYC, credit structures, and contracting processes.
• Understanding of internal cardholder policies and audit requirements.

Who you are:

You’re open_:_

We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic_:_

We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary:

we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.