Senior AMS L2/L3 Support Engineer - EDI and B2B Integration

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NTT DATA Bengaluru is seeking a seasoned AMS L2/L3 Support Engineer – EDI/B2B Integration to maintain and optimize enterprise integration landscapes. You will handle incident management, RCA, and change management for high-availability interfaces.

The role requires expertise in SEEBURGER BIS, EDI/B2B, Unix/Linux, with MS SQL Server knowledge. You’ll work in 24x7 support, follow ITIL processes, and contribute to automation and knowledge transfer.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ITIL certification preferred; certifications in EDI/B2B or SEEBURGER BIS are advantageous.
• Experience with enterprise integration platforms and B2B transactions.

Responsibilities

• L2/L3 support for EDI/B2B integration platforms with incident, problem and change management.
• Root cause analysis (RCA) and preventive measures; support deployments and releases.
• Monitor EDI interfaces, B2B transactions and message processing; ensure high availability.
• Onboard partners, validate communications, and manage interface operations.
• Administer SEEBURGER BIS configurations and Unix/Linux system tasks.
• Adhere to ITIL processes; maintain documentation and runbooks.

Skills

EDI/B2B Integration

SEEBURGER BIS

Unix/Linux

MS SQL Server

RVS Communication

Interface Operations

Monitoring/Alerting

ITIL Processes

Master Data

Distributed Architecture

Education

Bachelor’s degree in Computer Science or IT

ITIL certification

Tools

SEEBURGER BIS

Job description

Systems Integration Advisor

Req ID: 379493 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Systems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description – AMS L2/L3 Support Role

Here is a professionally structured Job Description in an NTT DATA–style format for an AMS L2/L3 Support Role based on your skill matrix.

Position Title: AMS L2/L3 Support Engineer – EDI / B2B Integration

Service Line / Practice: Application Management Services (AMS)

Experience Level: 5–10 years

Location: Bengaluru

Shift Requirement: 24x7 support / rotational shifts (including on-call)

Role Overview

NTT DATA is seeking a highly skilled AMS L2/L3 Support Engineer with strong expertise in EDI/B2B integration to support and maintain enterprise integration landscapes. The role involves incident management, problem resolution, system monitoring, and continuous improvement of EDI interfaces and related infrastructure. The ideal candidate will possess deep technical expertise in EDI systems, strong ITIL process adherence, and the ability to ensure high availability and performance of business‑critical integrations.

Key Responsibilities

• L2/L3 Support & Operations Provide L2/L3 support for EDI/B2B integration platforms.
• Troubleshoot and resolve incidents, service requests, and problem tickets within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Support production deployments, releases, and change management activities .
• Integration & Interface Management Monitor and manage EDI interfaces, B2B transactions, and communication flows .
• Ensure smooth functioning of interface operations and message processing .
• Handle partner onboarding support and communication validations .
• Monitoring & Alerting Proactively monitor systems using enterprise monitoring tools.
• Respond to alerts, investigate anomalies, and minimize service disruptions.
• Platform & Technical Support Work on SEEBURGER BIS platform (Mandatory) for troubleshooting and configuration.
• Support integrations involving RVS communication protocols .
• Perform system‑level analysis on Unix/Linux environments .
• Handle database queries and support on MS SQL Server .
• ITIL & Process Compliance Adhere to ITIL processes including Incident, Problem, Change, and Service Request management.
• Maintain proper documentation, runbooks, and knowledge articles.
• Participate in audits, reviews, and compliance activities.
• Continuous Improvement Identify opportunities for automation and process optimization .
• Improve system performance, reliability, and monitoring coverage.
• Support knowledge transfer and mentoring of junior team members.

Required Skills & Expertise

Category Expertise Level Requirement Type

• EDI / B2B Integration High Mandatory
• SEEBURGER BIS High Mandatory
• Unix / Linux Medium Optional
• MS SQL Server Medium Optional
• RVS Communication Medium KT Scope
• Interface Operations Medium Optional
• Monitoring & Alerting Medium Optional
• ITIL Processes Medium Mandatory
• Master Data Processes Medium Optional
• Distributed System Architecture Medium Optional

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field. ITIL certification preferred. Relevant certifications in EDI/B2B or SEEBURGER BIS are an advantage.

Soft Skills

• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure in a multi‑incident environment .
• Proactive and customer‑focused mindset.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Experience Level Senior Level