Senior AI Engineer

EXL; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

EXL, India, seeks a senior technical leader to define the technical vision for Google CCAI initiatives, with a strong focus on Agent Assist and Dialogflow CX. You will design robust solutions and oversee end-to-end development of CCAI projects.

The role requires alignment with architectural standards and stakeholder expectations, driving Gen AI capabilities and scalable cloud-based agents within a dynamic, enterprise context.

Responsibilities

• Define the technical vision for CCAI initiatives and design robust solutions focused on Agent Assist, Agentic AI, Gen AI and Dialogflow CX.
• Lead the end-to-end development of Google CCAI initiatives, ensuring alignment with architectural standards and stakeholder needs.

Skills

Google CCAI

Dialogflow CX

Gen AI

Architectural design

Tools

Google Cloud Platform

Job description

Overview

This pivotal role will be responsible for defining the technical vision, designing robust solutions with a primary focus on Google Contact Center AI (CCAI) Agent Assist and Dialogflow CX. The role leads the end-to-end development of CCAI initiatives, with a primary focus on CCAI Agent Assist, Agentic AI, Gen AI and Dialogflow CX.

Responsibilities

• Define the technical vision for CCAI initiatives and design robust solutions focused on Agent Assist, Agentic AI, Gen AI and Dialogflow CX.
• Lead the end-to-end development of Google CCAI initiatives, ensuring alignment with architectural standards and stakeholder needs.