Senior Agentic AI Engineer Associate Director Software Engineering

HSBC; Pune District; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

HSBC Software Development India is seeking an experienced Associate Director of Software Engineering to lead the development of agent-based systems. You will design end-to-end, production-grade workflows and coordinate multiple agents with robust tooling and governance.

You will build secure, auditable pipelines, define prompts and contracts, and integrate LLMs while balancing latency, cost and risk. A strong emphasis on safety, change control, and production readiness is essential.

Qualifications

• > 10+ years of overall experience with strong software engineering depth and at least 2+ years building production LLM or agent systems.
• Gained hands-on experience with agent orchestration frameworks such as LangGraph or equivalent implementations.

Responsibilities

• Design and implement production-grade multi-step agent workflows, including planner and executor patterns and multi-agent coordination.
• Build secure tool-calling integration layers so agents can diagnose incidents and execute controlled remediation actions.
• Implement RAG pipelines that ground agent decisions with topology, runbooks, incident history, and change context.
• Define and maintain prompt templates, structured output contracts, and evaluation harnesses for regression-safe releases.
• Integrate LLM models based on latency, cost, and risk constraints, and optimise inference behaviour for operational use.
• Implement AI safety controls including approval gates, least privilege access, deterministic guardrails, and blast radius limits.
• Integrate agent workflows with observability platforms, ITSM tools, and CI/CD pipelines for end-to-end AIOps execution.
• Build complete auditability for all agent decisions, tool calls, approvals, actions, and rollback outcomes.

Skills

Python

LLM/Agent systems

LangGraph

API-first design

RAG architecture

Output validation

CI/CD security controls

Observability

Auditable automation

Tools

LangGraph framework

Vector stores

CI/CD tooling

ITSM tools

Job description

Job Description:

Some careers shine brighter than others.

If youre looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering

In this role, you will:

• Design and implement production-grade multi-step agent workflows, including planner and executor patterns and multi-agent coordination.
• Build secure tool-calling integration layers so agents can diagnose incidents and execute controlled remediation actions.
• Implement RAG pipelines that ground agent decisions with topology, runbooks, incident history, and change context.
• Define and maintain prompt templates, structured output contracts, and evaluation harnesses for regression-safe releases.
• Integrate LLM models based on latency, cost, and risk constraints, and optimise inference behaviour for operational use.
• Implement AI safety controls including approval gates, least privilege access, deterministic guardrails, and blast radius limits.
• Integrate agent workflows with observability platforms, ITSM tools, and CI/CD pipelines for end-to-end AIOps execution.
• Build complete auditability for all agent decisions, tool calls, approvals, actions, and rollback outcomes.

To be successful in this role, you should meet the following requirements:

• 10+ years of overall experience with strong software engineering depth and at least 2+ years building production LLM or agent systems.
• Hands-on experience with agent orchestration frameworks such as LangGraph or equivalent implementations.
• Strong Python engineering capability and practical experience with API-first system integration patterns.
• Solid experience in RAG architecture including embeddings, vector stores, retrieval patterns, and contextual grounding.
• Proven capability implementing output validation, hallucination controls, confidence scoring, and safe fallback mechanisms.
• Experience building quality evaluation frameworks with benchmarks, regression tests, and production performance monitoring.
• Practical understanding of incident lifecycle, ITSM, runbooks, change management, and CI/CD safety controls.
• Demonstrated experience delivering auditable and risk-controlled automation for high-impact production environments.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India