Senior Agentic AI Engineer / Associate Director, Software Engineering

HSBC; Hyderabad; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

HSBC Software Development India is seeking a Senior Agentic AI Engineer / Associate Director of Software Engineering to lead the design and deployment of production-grade, multi-step agent workflows. You will implement secure tool-calling layers, RAG pipelines, and detailed prompt templates, while ensuring auditable decisions and safe fallback mechanisms across high-impact environments.

The role requires deep Python expertise, experience with LangGraph or equivalents, and strong knowledge of

Qualifications

• 10+ years of software engineering experience.
• 2+ years building production LLM or agent systems.
• Hands-on experience with LangGraph or equivalent frameworks.
• Strong Python engineering and API-first integration patterns.
• Experience with RAG architecture including embeddings and vector stores.
• Proven capability implementing output validation and safe fallback mechanisms.
• Experience building quality evaluation and production performance monitoring.
• Understanding of incident lifecycle, ITSM, and runbooks.
• Auditable and risk-controlled automation for high-impact environments.

Responsibilities

• Design and implement production-grade multi-step agent workflows with planner/executor patterns.
• Build secure tool-calling integration layers for diagnostics and remediation actions.
• Implement RAG pipelines grounding decisions with context and history.
• Define and maintain prompt templates and evaluation harnesses for safe releases.
• Integrate LLM models considering latency, cost and risk constraints.
• Implement AI safety controls including approval gates and least privilege access.
• Integrate agent workflows with observability platforms, ITSM tools, and CI/CD pipelines.
• Build complete auditability for all agent decisions, tool calls, approvals and actions.

Skills

Python

Agent orchestration

LLM/agent systems

API integration

RAG architecture

Security controls

Observability/ITSM

Auditable automation

Performance monitoring

Incident lifecycle

Tools

LangGraph

Vector stores

Embeddings

CI/CD

Job description

Senior Agentic AI Engineer / Associate Director, Software Engineering

Location: Hyderabad, TG, IN, 500032

Brand: HSBC

Area of Interest: Technology

Role Workstyle: Hybrid Worker

Date: 27 Aug 2026

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering

In this role, you will:

• Design and implement production-grade multi-step agent workflows, including planner and executor patterns and multi-agent coordination.
• Build secure tool-calling integration layers so agents can diagnose incidents and execute controlled remediation actions.
• Implement RAG pipelines that ground agent decisions with topology, runbooks, incident history, and change context.
• Define and maintain prompt templates, structured output contracts, and evaluation harnesses for regression-safe releases.
• Integrate LLM models based on latency, cost, and risk constraints, and optimise inference behaviour for operational use.
• Implement AI safety controls including approval gates, least privilege access, deterministic guardrails, and blast radius limits.
• Integrate agent workflows with observability platforms, ITSM tools, and CI/CD pipelines for end-to-end AIOps execution.
• Build complete auditability for all agent decisions, tool calls, approvals, actions, and rollback outcomes.

To be successful in this role, you should meet the following requirements:

• 10+ years of overall experience with strong software engineering depth and at least 2+ years building production LLM or agent systems.
• Hands-on experience with agent orchestration frameworks such as LangGraph or equivalent implementations.
• Strong Python engineering capability and practical experience with API-first system integration patterns.
• Solid experience in RAG architecture including embeddings, vector stores, retrieval patterns, and contextual grounding.
• Proven capability implementing output validation, hallucination controls, confidence scoring, and safe fallback mechanisms.
• Experience building quality evaluation frameworks with benchmarks, regression tests, and production performance monitoring.
• Practical understanding of incident lifecycle, ITSM, runbooks, change management, and CI/CD safety controls.
• Demonstrated experience delivering auditable and risk-controlled automation for high-impact production environments.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India