Senior Admissions Counselor

Institute of Professional Banking (IPB); Panchkula; On-site; INR 300,000 - 420,000; Full time

Job summary

Institute of Professional Banking (IPB) in Panchkula is seeking a Senior Admissions Counselor to guide prospective learners through the admissions process, explain IPB programs, and support enrollment targets. The role involves inquiries via calls, emails, and in-person meetings, information seminars, and ongoing CRM-based lead management.

You will coordinate with academic and operations teams to ensure smooth onboarding and provide ongoing support to applicants, helping them choose suitable

Qualifications

• Strong interpersonal communication to counsel prospective learners effectively.
• Customer service skills to manage inquiries professionally and maintain a learner-centric approach.
• Sales skills to convert qualified leads into enrollments, meet admission targets, and support outreach initiatives.
• Understanding of education or training services, preferably within professional or vocational programs.
• Ability to work with CRM tools, maintain organized records, and analyze admission data for reporting.
• Strong ethical standards, a learner-focused mindset, and the ability to collaborate with cross-functional teams.

Responsibilities

• Counsel prospective learners through IPB’s admissions process, explaining programs, structure, and placement support.
• Conduct counseling sessions and participate in information seminars and outreach activities.
• Manage inquiries via calls, emails, and in-person meetings, keeping accurate records of leads and conversions.
• Coordinate with academic and operations teams to ensure smooth onboarding for admitted learners.
• Provide ongoing support to address questions and concerns and contribute to process improvements.

Skills

Interpersonal skills

Customer service

Sales ability

Education/training domain

CRM tools

Ethical standards

Learner-focused

Cross-functional teamwork

Education

Bachelor’s degree in any discipline

Tools

CRM software

Job description

Company Description

Institute of Professional Banking (IPB) is one of India’s most trusted professional banking institutes, focused on helping graduates build sustainable careers in the banking sector through industry-aligned training and dedicated placement support. The institute partners with leading banks to prepare learners for real-world roles and responsibilities in modern banking. As of July 31, 2026, IPB has facilitated over 14,000 placements in reputed banks such as HDFC Bank, Kotak Mahindra Bank, IndusInd Bank, Axis Bank, IDFC FIRST Bank, and various small finance banks. IPB emphasizes practical skills, professional development, and career guidance to help learners transition effectively into the financial services industry. The organization values integrity, learner success, and long-term career growth for its students.

Role Description

The Senior Admissions Counselor is a full-time, on-site role based in Panchkula, responsible for guiding prospective learners through the admissions process and supporting enrollment targets. The role includes engaging with inquiries via calls, emails, and in-person meetings, explaining IPB’s programs, training structure, and placement support, and helping applicants choose suitable courses. The counselor will conduct counseling sessions, participate in information seminars and outreach activities, and maintain accurate records of leads, follow-ups, and conversions in CRM or other systems. Daily tasks also involve coordinating with academic and operations teams, ensuring a smooth onboarding experience for admitted learners, and providing ongoing support to address questions and concerns. The Senior Admissions Counselor is expected to contribute to continuous improvement of counseling processes and share feedback from prospective learners to enhance IPB’s offerings.

Qualifications

• Candidates should possess strong interpersonal communication and general communication skills to counsel prospective learners effectively and build trust.
• Candidates should possess customer service skills to manage inquiries, address concerns professionally, and maintain a learner-centric approach.
• Candidates should possess sales skills to convert qualified leads into enrollments, meet admission targets, and support outreach initiatives.
• Candidates should possess an understanding of education or training services, preferably within professional or vocational programs.
• Relevant bachelor’s degree in any discipline; degrees in business, education, or social sciences are an advantage.
• Prior experience in admissions, counseling, educational sales, or similar client-facing roles is highly beneficial.
• Ability to work with CRM tools, maintain organized records, and analyze admission data for reporting.
• Strong ethical standards, a learner-focused mindset, and the ability to collaborate with cross-functional teams.