Senior Administrator - ServiceNow, IT Service Management

HCL Technologies Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

HCLTech is seeking a Service Desk L2 Analyst - Automation Support for Bengaluru, India. The role focuses on supporting automation testing, identifying automation opportunities, and participating in UAT and validation activities within IT Service Management.

Ideal candidates have 3+ years in service desk operations, experience with UAT, and a basic understanding of RPA/automation platforms. This is a 2-position, full-time opportunity in a dynamic, tech-driven environment.

Qualifications

• Service Desk operations experience.
• UAT and test execution.
• Stakeholder management.
• Basic understanding of RPA and automation platforms.

Responsibilities

• Support automation testing activities.
• Assist in identifying automation opportunities.
• Participate in UAT and validation activities.

Skills

Service Desk operations

UAT and test execution

Stakeholder management

RPA basics

Job description

Senior Administrator - ServiceNow, IT Service Management Senior Administrator - ServiceNow, IT Service Management India Job Description Senior Administrator - ServiceNow, IT Service Management Bengaluru, Karnataka

Job Summary

3. Service Desk L2 Analyst - Automation Support (2 Positions) Job Title Service Desk L2 Analyst - Automation Support Experience 3+ Years Role Summary Support automation initiatives by working closely with operations teams, product owners, and stakeholders to identify use cases, execute testing, and support implementation activities. Key Responsibilities

• Support automation testing activities.
• Assist in identifying automation opportunities.
• Participate in UAT and validation activities.

Skills Required

• Service Desk operations experience.
• UAT and test execution.
• Stakeholder management.
• Basic understanding of RPA and automation platforms.

Key Responsibilities

3. Service Desk L2 Analyst - Automation Support (2 Positions) Job Title Service Desk L2 Analyst - Automation Support Experience 3+ Years Role Summary Support automation initiatives by working closely with operations teams, product owners, and stakeholders to identify use cases, execute testing, and support implementation activities. Key Responsibilities

• Support automation testing activities.
• Assist in identifying automation opportunities.
• Participate in UAT and validation activities.

Skills Required

• Service Desk operations experience.
• UAT and test execution.
• Stakeholder management.
• Basic understanding of RPA and automation platforms.

Skill Requirements

3. Service Desk L2 Analyst - Automation Support (2 Positions) Job Title Service Desk L2 Analyst - Automation Support Experience 3+ Years Role Summary Support automation initiatives by working closely with operations teams, product owners, and stakeholders to identify use cases, execute testing, and support implementation activities. Key Responsibilities

• Support automation testing activities.
• Assist in identifying automation opportunities.
• Participate in UAT and validation activities.

Skills Required

• Service Desk operations experience.
• UAT and test execution.
• Stakeholder management.
• Basic understanding of RPA and automation platforms.

Other Requirements

3. Service Desk L2 Analyst - Automation Support (2 Positions) Job Title Service Desk L2 Analyst - Automation Support Experience 3+ Years Role Summary Support automation initiatives by working closely with operations teams, product owners, and stakeholders to identify use cases, execute testing, and support implementation activities. Key Responsibilities

• Support automation testing activities.
• Assist in identifying automation opportunities.
• Participate in UAT and validation activities.

Skills Required

• Service Desk operations experience.
• UAT and test execution.
• Stakeholder management.
• Basic understanding of RPA and automation platforms.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.