Senior Account Manager

OLIVER | The Brandtech Group; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

OLIVER is seeking a Senior Account Manager to lead day-to-day account operations, liaise with clients and internal teams, and ensure on-time, on-brief delivery of high-quality digital projects. You will manage multiple brands, drive growth, and uphold client relationships with cross-functional collaboration across the agency.

As part of The Brandtech Group, you will mentor junior colleagues and spot upsell opportunities while delivering projects on budget and to the highest standards.

Qualifications

• 5 years of experience from outside of the studio.
• Minimum 2 years of experience in Account Management level.
• Experience of managing multiple teams and skill sets; evidence of growth.
• Record of re-signing accounts.
• Self-motivated with minimal supervision.
• Collaborative, open-minded, non-political team player.
• Proven ability to communicate with junior to senior levels.

Responsibilities

• Responsible for day-to-day execution of accounts from operational, output, client and team perspectives.
• Accountable for delivering growth and achieving growth targets.
• Ensure positive client feedback for all projects delivered.
• Manage and develop positive client relationships.
• Mentor and develop junior team members.

Skills

Account management

Client liaison

Job description

Role: Senior Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

OLIVER is a rapidly expanding creative services agency with a twist - we provide our clients with bespoke dedicated agencies that operate from within their offices. We are building a team of individuals who have the ability and confidence to learn on the job and help the client transform their marketing capabilities.

The Senior Account Manager is responsible for running the day-to-day operations in the studio. You are responsible for liaising with the Clients and internal teams to ensure the on-time, on-brief delivery of high-quality digital projects. As the Senior Account Manager, you will be leading project delivery, from ideation to execution, for a number of brands, working with multiple internal and external teams. You will support business growth by ensuring that projects are delivered on-time, within budget and to the highest quality standards. You will also work closely with the Account Director and Business Director to ensure that the Clients are happy, and to look for up-selling opportunities.

What you will be doing:

• Responsible for the day-to-day execution of accounts, from an operational, output, Client, and team management perspective
• Accountable for the delivery of the growth and achievement of growth targets
• Accountable for receiving positive Client feedback for all projects delivered
• Manage and develop positive Client relationships
• Manage and develop junior team members

What you need to be great in this role:

• 5 years of experience from outside of the studio
• Minimum 2 years of experience in Account Management level
• Experience of managing multiple teams and skill setsEvidence of growth
• Record of re-signing accounts
• Self-motivated, working with little supervision
• Collaborative team player, open minded and non-political
• Proven ability to communicate and liaise with junior to senior-levels in the business
• Discrete about all confidential and personal information
• Driven, proactive, helpful, and an enthusiastic team player
• Financial rigor and business acumen
• Quality of being extremely thorough and accurate
• Demonstrable leadership abilities
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Our values shape everything we do:

Be Imaginative to push the boundaries of what's possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.