Semi Voice Customer Support Executive

Ienergizer; Bengaluru; On-site; INR 249,015 - 298,271; Full time

Job summary

Ienergizer in Bengaluru (AKR Tech Park, Kudlu Gate) is hiring Customer Support Executives for a blended process to handle queries via voice, chat, and email. The role demands strong English communication and basic computer knowledge, with 6 days work and a 24/7 rotational shift pattern.

Freshers and experienced candidates are welcome. The eligibility includes 12th pass and above, and interview rounds include HR, operations, and client rounds to assess fit for the team.

Qualifications

• 12th pass or higher with basic computer knowledge.
• Freshers or experienced candidates can apply.
• Strong English communication skills.

Responsibilities

• Handle customer queries via voice, chat, and email.
• Resolve concerns to ensure a positive experience.
• Maintain records of interactions and follow processes.
• Aim for quality, productivity, and CSAT targets.

Skills

Strong English communication

Rotational shifts

Basic computer knowledge

Education

12th Pass & Above

Job description

Hiring: Semi Voice Process, Customer Support Executive (Blended Process)

Location: AKR Tech Park, Kudlu Gate, Bengaluru (Work From Office)

Job Role

We are hiring Customer Support Executives for a Blended Process to handle customer queries through voice, chat, and email support while delivering an excellent customer experience.

Eligibility

• - Qualification: 12th Pass & Above
• - Freshers & Experienced Candidates Can Apply
• - Good English communication skills

Roles & Responsibilities

• - Handle customer queries through voice, chat, and email support.
• - Resolve customer concerns while ensuring a positive customer experience.
• - Maintain accurate records of customer interactions and follow company processes.
• - Achieve quality, productivity, and customer satisfaction (CSAT) targets.

Preferred Candidate Profile

• - Strong English grammar, articulation, and communication skills.
• - Good sentence formation with spontaneous and confident responses.
• - Customer-focused with basic computer knowledge.
• - Willing to work in rotational shifts.

Salary & Benefits

• - CTC: 24,520 per month
• - In-Hand Salary: 19,300 per month
• - Working Days: 6 Days Working + 1 Rotational Off
• - Shift: 24/7 Rotational Shifts

Interview Process

• 1. HR Round
• 2. Operations Round
• 3. Client Round

Contact Details

• HR Name: Usman
• Contact Number: 9606538417
• Interview Location: AKR Tech Park, Kudlu Gate, Bengaluru

Hiring Requirement: 40 Customer Support Executives