Security Operations Specialist

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 150,000 - 210,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Bengaluru is seeking a Security Center Operations Specialist to monitor and resolve L2 incidents related to Palo Alto NGFW and related technologies. The role involves configuring firewall policies, VPNs, and log analysis to maintain security posture.

You will work with L1/L3 teams, vendors, and incident management processes, contribute to knowledge base, and participate in security upgrades and changes in a fast-paced environment.

Qualifications

• Strong knowledge of Palo Alto Networks NGFW and Panorama.
• TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing fundamentals.
• Experience with VPN technologies: IPsec and GlobalProtect.
• Hands-on knowledge of ZIA and ZPA.
• Understanding of SASE and Zero Trust architecture.
• Troubleshooting proxy, web filtering, and authentication issues.
• Familiarity with SIEM tools and log analysis.
• Knowledge of ITIL processes, incident management and change management.
• Good communication and documentation skills.

Responsibilities

• Handle L2 incidents within defined SLA timelines.
• Perform root cause analysis for recurring issues.
• Coordinate with L1, L3, application and network teams, and vendors.
• Participate in major incident management and troubleshooting bridges.
• Create and maintain knowledge base articles and technical documentation.
• Perform shift handovers and provide clear incident updates.
• Support planned maintenance, changes, and security activities.

Skills

Palo Alto NGFW

Panorama

TCP/IP networking

VPN technologies

GlobalProtect

ZIA and ZPA

SASE & Zero Trust

Proxy & web filtering

SIEM & log analysis

ITIL incident/change mgmt

documentation & comms

Tools

Unknown Tools

Job description

Security Center Operations Specialist Req ID: 383659

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Security Center Operations Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description

Palo Alto, Monitor, troubleshoot, and resolve L2 incidents related to Palo Alto NGFW. Manage and troubleshoot: Security policies and NAT policies App-ID, User-ID, and Content-ID URL Filtering and Threat Prevention WildFire and Anti-Spyware profiles GlobalProtect VPN Site-to-Site IPsec VPN Perform firewall policy creation, modification, review, and cleanup. Troubleshoot routing, connectivity, NAT, SSL/TLS decryption, and application access issues. Investigate firewall logs and security events using Panorama. Manage address objects, service objects, tags, and security profiles. Support firewall HA troubleshooting and failover activities. Participate in firewall upgrades, backups, and configuration validation. Escalate complex issues to L3, vendors, or OEM support.

Incident & Operational Responsibilities

• Handle L2 incidents within defined SLA timelines.
• Perform detailed root cause analysis for recurring issues.
• Coordinate with L1, L3, application teams, network teams, and vendors.
• Participate in major incident management and troubleshooting bridges.
• Create and maintain knowledge base articles and technical documentation.
• Perform shift handovers and provide clear incident updates.
• Support planned maintenance, changes, and security activities.

Required Skills

• Strong knowledge of Palo Alto Networks NGFW and Panorama.
• Good understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, and routing.
• Experience with VPN technologies: IPsec and GlobalProtect.
• Hands-on knowledge of ZIA and ZPA.
• Understanding of SASE and Zero Trust architecture.
• Experience troubleshooting proxy, web filtering, and authentication issues.
• Familiarity with SIEM tools and log analysis.
• Knowledge of ITIL processes, incident management, and change management.
• Good communication and documentation skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here.

Experience Level Mid Level