Technical Specialist – L3 (Palo Alto) | NTT | Bangalore

NTT; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

NTT is seeking an experienced L3 Technical Specialist focused on Palo Alto network security for its Bangalore hybrid full-time team. You will own complex security incidents, troubleshoot multi-vendor environments, and drive security governance with senior-level engineering leadership.

With 6–12 years of cybersecurity expertise and hands-on Palo Alto proficiency, you will contribute to service excellence, mentor peers, and support critical enterprise networks from the NTT GDC in Bengaluru.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Electronics Engineering or a related technical discipline.
• 6 to 12 years of professional IT infrastructure and network security experience.
• Hands-on Palo Alto firewall administration, configuration, and advanced troubleshooting.
• Experience in multi-vendor and multi-client enterprise environments.
• Strong ownership, analytical problem-solving and crisis management abilities.
• Excellent written and verbal communication and stakeholder management.
• Eligible to work in India with hybrid work in Bangalore.

Responsibilities

• Provide expert-level L3 technical support and incident resolution for Palo Alto firewall and security environments.
• Manage multi-vendor and multi-client security architectures across diverse networks.
• Own incidents from identification through RCA and permanent resolution.
• Collaborate with global clients, architects, and service desks in a fast-paced setting.
• Enforce security governance, firewall policies, threat intel integrations, and access controls.
• Conduct health checks, patch management, firmware upgrades, and capacity planning.
• Document troubleshooting steps, SOPs, and incident reports.
• Mentor junior engineers and provide technical leadership in operations.

Skills

Palo Alto firewall

L3 technical support

Multi-vendor security environments

Incident root-cause analysis

Network security governance

SOP documentation

Automation scripting

Education

Bachelor's degree in CS/IT/Cybersecurity/Electronics

Tools

Python

Ansible

Job description

Position Summary

NTT is actively seeking an experienced, high-caliber, and technical L3 Technical Specialist specializing in Palo Alto network security to join our enterprise infrastructure team in Bhartiya City, Bangalore on a hybrid full-time basis. In this critical senior security engineering role, you will be responsible for providing expert-level L3 support, incident resolution, and technical ownership across complex multi-vendor, multi-client security environments. You will leverage your 6 to 12 years of cybersecurity experience and deep hands-on expertise in Palo Alto firewalls to ensure uncompromised network integrity and availability. This opportunity offers competitive compensation of up to 24 LPA depending on experience, immediate joining opportunities, executive project visibility, and exceptional career growth within a leading global technology and managed services enterprise.

Detailed Job Description

As a Technical Specialist - L3 supporting Palo Alto network security at the NTT GDC Office in Bangalore, you will take full operational, tactical, and technical ownership of complex security infrastructures across diverse client portfolios. Your day-to-day responsibilities include diagnosing and resolving complex firewall incidents, managing multi-vendor security architectures, performing root-cause analysis, and implementing robust access controls. You will collaborate closely with clients, enterprise architects, and global service desks in a fast-paced environment while maintaining strict adherence to Service Level Agreements (SLAs). Furthermore, you will drive technical enhancements, provide mentorship to junior engineers, and participate in continuous service improvement initiatives.

Key Responsibilities

• Provide expert-level L3 technical support, troubleshooting, and incident resolution for Palo Alto firewall and network security environments.
• Manage and support complex multi-vendor, multi-client security architectures across diverse enterprise networks.
• Own critical security incidents from identification through root-cause analysis (RCA) and permanent resolution.
• Coordinate seamlessly with global clients, stakeholders, and internal engineering squads in a fast-paced environment.
• Enforce strict security governance, firewall policies, threat intelligence integrations, and access control best practices.
• Perform routine health checks, security patch management, firmware upgrades, and capacity planning.
• Document technical troubleshooting steps, standard operating procedures (SOPs), and incident reports.
• Mentor junior engineers and provide technical leadership across network security operations.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Electronics Engineering, or a related technical discipline.
• Minimum of 6 to 12 years of professional IT infrastructure and network security experience.
• Strong, proven hands-on expertise in Palo Alto firewall administration, configuration, and advanced troubleshooting.
• Extensive experience working across multi-vendor and multi-client enterprise environments.
• Strong technical ownership, analytical problem-solving skills, and crisis management capabilities.
• Exceptional written and verbal communication, interpersonal, and stakeholder-management skills.
• Ability to thrive in a fast-paced, client-facing managed services environment.
• Mandatory legal eligibility to work in India with local presence and availability for hybrid work in Bangalore (Immediate / Short Notice preferred).

Nice-to-Have Skills

• Advanced professional security certifications (e.g., PCNSE - Palo Alto Networks Certified Network Security Engineer, CISSP, CCIE Security).
• Prior professional experience working within global managed security service providers (MSSPs) or enterprise data centers (NTT GDC).
• Familiarity with cloud security architectures (AWS, Azure, GCP security groups and virtual firewalls).
• Experience with automation and scripting (Python or Ansible) for security operations.
• Strong background in SIEM and SOC integration workflows.