Security Operations Center Operator

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is seeking a SOC Operator to assess, analyze, and respond to incidents impacting people, property, or brand across APAC. The role uses access control, CCTV, and risk feeds daily to detect impact and alert stakeholders, with customer service duties for travelers and staff.

Based in Hinjewadi, Pune, it reports to the SOC Shift Supervisor. Key responsibilities include monitoring systems, notifying emergency personnel, dispatching officers, maintaining logs, and ensuring professional

Qualifications

• Excellent verbal and written communication skills.
• Experience with access control, CCTV monitoring and risk monitoring.
• Ability to handle safety/security related calls from employees.

Responsibilities

• Monitor security systems including access control and CCTV and respond to alarms.
• Notify and coordinate external emergency personnel as needed.
• Dispatch security personnel for alarms and emergency situations.
• Maintain incident logs, handover reports and incident reports.
• Ensure confidential, courteous communication across teams and regions.
• Coordinate with security leads on incident detection and management.

Skills

Verbal communication

Written communication

Access control

CCTV monitoring

Risk monitoring

Emergency communication

Education

Any degree

Tools

Genetec video solutions

CCure 9000

Everbridge

ISOS Tracker

Job description

Job Summary

The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect the impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Hinjewadi, Pune, Maharashtra and reports to the SOC Shift Supervisor.

Roles & Responsibilities

Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems. Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems Notify, assist, and direct external emergency personnel and internal resources as necessary Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed Manage information flows to and from an incident Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately Coordinate with Accenture’s Corporate Security regional leads on incident detection and management Coordinate with Accenture’s Corporate executive protection leads on incident detection and management Ensure that complete and accurate information is entered into the incident management system Utilize and execute protocols and standard operating procedures to effectively manage global incidents. Monitor travel safety and security of the company's staff Maintain situational awareness of current global current events. Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed Initiate mass communication notifications as required Notify leadership of events affecting business operations and employees Ensure proper handling of highly confidential information.

Additional Information

Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000 Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker Great active listening skills Rapport building skills Patient and empathetic attitude Adaptability and flexibility Ability to analyze threats and envision potential or real time impact to operations Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills Strong Customer Service skills Strong consensus, team building and negotiating skills Ability to work overtime on short notice Strong cultural sensitivities Be able to type a minimum of 35 words per min Excellent written and verbal communication skills Ability to multitask in a fast-paced, at times stressed work environment Strong team player Comfortable with high-tech work environment, and constant learning of new tools and innovations Proficient in Microsoft Windows and Office Suite

About Our Company | Accenture

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Must have skills

Excellent verbal and written communication skills Access control alarm monitoring CCTV monitoring Risk monitoring Handling safety / security related calls from employees

Good to have skills

Experience in Global Security Operations Center / Regional Security Operations Center Sending mass notification / people advisory to employees / travel advisories Experience: Minimum 3-4 year(s) of experience is required Educational Qualification: Degree in any stream

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture