SOC ANALYST/OPERATOR

Datasurfr; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Datasurfr is seeking a SOC Analyst/Operator to manage day-to-day SOC operations in India, focusing on monitoring alarms and responding to incidents. The role includes conducting risk assessments and preparing risk advisories to inform decision-making.

Qualifications include a bachelor’s degree, fluent English, and the ability to work in rotational shifts. Based in Hyderabad, the position involves close collaboration with Security Managers and on-ground security teams.

Qualifications

• Bachelor's degree in any field; commerce background preferred.
• Well-organized with strong multitasking abilities.
• Excellent observation skills and ability to perform under pressure.
• Fluent in verbal and written English; candidates from English medium backgrounds preferred.
• Flexibility to work in rotational shifts.

Responsibilities

• Monitor alarms for general, restricted, and critical doors, as well as related devices.
• Timely escalation and follow-up of actual and false alarms via emails and phone calls as needed.
• Review CCTV live feeds and recordings, ensuring clarity and proper angles; update trackers and elevate issues to the technical team.
• Monitor adverse events and incidents in India, ensuring prompt escalation to Security Managers.
• Manage emails and calls related to access control, including card printing, issuance, and induction for employees.
• Maintain inventory of access cards, reconcile temporary cards, and manage the printing and issuance of ID cards.
• Keep records for access card forms and temporary card forms, providing weekly reports for audit checks.
• Support on-ground security with access-related queries.
• Assist with administrative tasks as assigned by Global Security management.
• Conduct risk assessments and prepare risk advisories to inform decision-making.

Skills

Verbal English

Written English

Multitasking

Organized

Pressure handling

Education

Bachelor's degree

Job description

MitKat Advisory is a global risk consultancy enabling sustainable resilience by pre-empting and managing operational risks. Through our near real-time risk intelligence platform, datasurfr.ai, and deep expertise in security consulting, design, and embedded services, we support leading organisations worldwide in safeguarding operations and ensuring continuity.Our ambition: Enable C-suites to act faster, smarter, and with absolute confidence—drivingrapid digital transformation in risk management.

Job Description

• The SOC Analyst/Operator will manage day-to-day operations of the SOC, focusing on monitoring alarms and responding to incidents. Additionally, the role involves conducting risk assessments and preparing risk advisories.

Key Responsibilities

• Monitor alarms for general, restricted, and critical doors, as well as related devices.
• Timely escalation and follow-up of actual and false alarms via emails and phone calls as needed.
• Review CCTV live feeds and recordings, ensuring clarity and proper angles; update trackers and elevate issues to the technical team.
• Monitor adverse events and incidents in India, ensuring prompt escalation to Security Managers.
• Manage emails and calls related to access control, including card printing, issuance, and induction for employees.
• Maintain inventory of access cards, reconcile temporary cards, and manage the printing and issuance of ID cards.
• Keep records for access card forms and temporary card forms, providing weekly reports for audit checks.
• Support on-ground security with access-related queries.
• Assist with administrative tasks as assigned by Global Security management.
• Conduct risk assessments and prepare risk advisories to inform decision-making.

Qualifications & Skills (Required)

• Minimum qualification of a bachelor’s degree in any field; a background in commerce is preferred.
• Well-organized with strong multitasking abilities.
• Excellent observation skills and ability to perform under pressure.
• Fluent in verbal and written English; candidates from English medium backgrounds are preferred.
• Flexibility to work in rotational shifts.