SE/SSE - Business Analyst

Legato; Gurugram District, Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Legato is seeking a Business Analyst/Systems Analyst to drive requirements, analytics, and process improvements in a hybrid setup. You will gather business needs, author BRD/FRD/User Stories, and lead Agile ceremonies with diverse teams in a SaaS/IT services context.

Key tools include Power BI, SQL, Jira, and Confluence. The role demands 3–8 years of experience, a CS/engineering-related degree, and willingness to work from client offices in Bangalore or Gurugram.

Qualifications

• Lead stakeholder discovery sessions to translate needs into BRD/FRD/User Stories and clear acceptance criteria.
• Facilitate Agile/Scrum ceremonies for cross-functional teams to ensure timely delivery.
• Build, maintain, and automate operational dashboards using Power BI and SQL to track KPIs and metrics.
• Administer enterprise workflows across ServiceNow ITSM and Salesforce CRM.
• Coordinate UAT and SIT across business units ensuring solutions meet standards.

Responsibilities

• Lead stakeholder discovery sessions to translate needs into BRD/FRD/User Stories.
• Facilitate Agile/Scrum ceremonies for cross-functional teams.
• Build, maintain, and automate dashboards using Power BI and SQL to track KPIs.
• Administer workflows across ServiceNow ITSM and Salesforce CRM.
• Coordinate UAT and SIT across units to ensure quality solutions.
• Work in a hybrid environment with on-site attendance each week.

Skills

Data analysis

Stakeholder management

Agile/Scrum

Change management

Education

Bachelor's degree in Computer Science/Engineering or related business field

Tools

Power BI

SQL

Excel (Advanced)

Jira

Confluence

ServiceNow

Salesforce CRM

Job description

Role & responsibilities:

• Requirement Gathering & Documentation: Lead stakeholder discovery sessions to gather business needs and translate them into Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and clear acceptance criteria.
• Agile Project Delivery: Facilitate Agile/Scrum ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives to ensure smooth cross-functional team execution.
• Data-Driven Reporting: Build, maintain, and automate operational dashboards using Power BI and advanced SQL to track KPIs, SLA adherence, and business metrics.
• Platform & Process Management: Administer enterprise workflows and platform enhancements across systems like ServiceNow (ITSM) and Salesforce CRM.
• UAT Coordination: Coordinate User Acceptance Testing (UAT) and System Integration Testing (SIT) across multiple business units to ensure functional solutions meet business standards.
• Collaboration: Work effectively in a hybrid environment, balancing structured on-site collaboration days with productive remote execution.

Preferred candidate profile:

• Experience: 3 to 8 years of core experience working as a Business Analyst, Systems Analyst, or Functional Analyst.
• Work Model: Comfort and alignment with a hybrid work model (requiring regular on-site attendance each week at the designated office).
• Location: Must be based in or willing to relocate to Bangalore or Gurugram.
• Technical Skills: Strong proficiency in data analysis tools like Power BI, SQL, Advanced Excel, and product management tools like Jira and Confluence.
• Domain Exposure: Prior experience working in SaaS, IT Services, or enterprise platform transformation (ServiceNow/Salesforce) is highly preferred.
• Methodologies: Strong execution background in Agile, Scrum, and Change Management frameworks.
• Education: Bachelors degree in Computer Science, Engineering, or a related business field.