SDWAN Lead

Tata Communications Limited; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Tata Communications Limited in Pune, India seeks an experienced L2 SD-WAN Engineer to join the Network Operations team. You will manage day-to-day operation, monitoring, troubleshooting, configuration, maintenance, and implementation of multi-vendor SD-WAN & Zscaler environments.

The role requires hands-on experience in SD-WAN and enterprise networking, with the ability to work across OEM platforms. You will work with L3, ISPs, and other teams to ensure high availability and optimal performance.

Qualifications

• Hands-on SD-WAN experience with multi-vendor environments.
• Strong knowledge of TCP/IP, BGP, OSPF and VPN technologies.
• Willingness to work in 24x7 operations / rotational shifts.

Responsibilities

• Operate and troubleshoot SD-WAN devices, controllers, and management platforms.
• Resolve IPsec tunnels, overlays, and routing issues.
• Analyze alarms, logs, and performance metrics to identify incidents.
• Coordinate with ISPs and vendors for WAN link issues.
• Implement application-aware routing and QoS policies.

Skills

Versa SD-WAN, MERAKI, Zscaler

Routing concepts (BGP, OSPF, static)

TCP/IP, IPv4/IPv6, VLAN, NAT

MPLS and WAN connectivity

IPsec, VPN/VRF, QoS

IP troubleshooting and performance

Cross-team communication

24x7 operations readiness

Job description

We are seeking a highly capable and experienced L2 SD-WAN Engineer to join the Network Operations team. The candidate will be responsible for the day-to-day operation, monitoring, troubleshooting, configuration, maintenance, and implementation of multi-vendor SD-WAN & Zscaler environments.

The role requires strong hands-on experience in SD-WAN technologies and enterprise networking, with the ability to work across different OEM platforms. The candidate will work closely with L3 & ISP and other teams to ensure high availability & optimal performance.

Key Responsibilities

• Perform day-to-day operational support and troubleshooting of SD-WAN devices, controllers, orchestrators, and management platforms.
• Troubleshoot SD-WAN connectivity issues involving MPLS, Internet, broadband, LTE/4G/5G, and other WAN transport technologies.
• Troubleshoot and resolve issues related to IPsec tunnels, overlay connectivity, routing, VPN/VRF, BGP, OSPF, static routes, and route propagation.
• Analyze SD-WAN alarms, events, logs, and performance metrics to identify and resolve network incidents.
• Configure and troubleshoot application-aware routing, traffic steering, SLA-based path selection, QoS, and bandwidth utilization.
• Troubleshoot performance issues related to latency, packet loss, jitter, bandwidth utilization, and application performance.
• Coordinate with ISPs and telecom service providers for resolution of WAN link-related incidents and performance issues.

Skill

• Versa SD-WAN, MERAKI, Zscaler
• Strong knowledge of TCP/IP, IPv4/IPv6, VLAN, NAT, DNS, DHCP, ACL, IPsec, GRE, and routing concepts.
• Good hands-on knowledge of BGP, OSPF, static routing, route redistribution, and routing policies.
• Good understanding of MPLS, Internet, broadband, LTE/4G/5G and hybrid WAN connectivity.
• Experience in troubleshooting IPsec tunnels, overlay/underlay connectivity, routing issues, packet loss, latency, jitter, and application performance.
• Strong communication and coordination skills for working with L1/L3 teams, OEMs, ISPs, and client stakeholders.
• Willingness to work in 24 7 operations / rotational shifts, including weekends and holidays, as required by business needs.