Scrum Master Manager

Sureify Labs, Inc.; Hyderabad; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Sureify Labs, Inc. is seeking a senior leader to oversee a group of Scrum Masters, driving accountability for team performance and agile adoption. You will mentor, guide, and optimize Scrum practices across multiple teams, resolving impediments and shaping the agile operating model.

You will partner with senior leadership to ensure alignment with business objectives, foster collaboration, and continuously improve delivery maturity in a rapidly transforming insurance tech environment.

Qualifications

• Bachelor's degree or equivalent practical experience in Computer Science or Business Administration.
• Certified Scrum Professional (CSP) or equivalent advanced Scrum certification.
• Minimum of 15 years of experience as a Scrum Master, with at least 4 years in a leadership or mentoring capacity.
• Proven experience in managing or mentoring other Scrum Masters.
• Deep understanding of Agile principles and various Scrum frameworks (e.g., Scrum@Scale, LeSS).
• Strong facilitation, coaching, and conflict resolution skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience with Agile project management tools such as JIRA and Azure DevOps.
• Ability to analyze complex data and provide actionable insights.

Responsibilities

• Directly manage and mentor a small team of Scrum Masters, ensuring their professional development and performance.
• Provide strategic guidance and hands-on support to Scrum Masters in day-to-day activities and challenges.
• Facilitate complex organizational impediment resolution with senior leadership to remove blockers.
• Develop and maintain consistent Scrum practices and standards across assigned teams.
• Conduct comprehensive performance reviews and provide strategic career development guidance for junior Scrum Masters.

Skills

Leadership

Mentoring

Facilitation

Communication

Agile principles

Education

Bachelor's degree in CS/BA or equivalent

Certified Scrum Professional (CSP)

Tools

JIRA

Azure DevOps

Job description

Sureify is transforming the life insurance and annuity industry through cutting-edge digital solutions that enable insurers to engage, sell, and service their customers with ease. Our mission is to modernize the insurance experience - empowering carriers with scalable technology that enhances customer engagement, streamlines operations, and drives meaningful digital transformation. At Sureify, we foster an environment that values innovation, collaboration, and continuous learning.

About the Role

A leadership role, overseeing a group of Scrum Masters and contributing to the maturity of the Scrum Master function, with a clear focus on accountability for team performance and agile adoption.

Responsibilities and Accountabilities:

• Directly manage and formally mentor a small team of Scrum Masters, ensuring their professional development, adherence to agile principles, and consistent performance. Accountable for the growth and effectiveness of the Scrum Master team.
• Provide strategic guidance and hands-on support to Scrum Masters in their day-to-day activities and challenges, particularly in complex scenarios. Accountable for the successful resolution of team-level impediments and the consistent application of Scrum.
• Facilitate complex organizational impediment resolution at a departmental or functional level, collaborating with senior leadership and stakeholders to remove blockers that hinder multiple teams. Accountable for the removal of systemic impediments impacting agile delivery.
• Develop and maintain consistent Scrum practices and standards across assigned teams, promoting best practices and continuous improvement. Accountable for the standardization and quality of Scrum implementations within the managed group of teams.
• Conduct comprehensive performance reviews and provide strategic career development guidance for junior Scrum Masters, identifying areas for improvement and fostering a culture of continuous learning. Accountable for the performance management and career progression of the Scrum Master team.
• Contribute significantly to the refinement and evolution of the organization's Agile operating model, advocating for improvements and ensuring alignment with business objectives. Accountable for the ongoing enhancement of the organizational agile framework.
• Represent the Scrum Master function in cross-functional leadership discussions, articulating challenges, progress, and strategic needs. Accountable for effectively communicating the value and needs of the Scrum Master function to wider leadership.
• Guide Scrum Masters in applying appropriate estimation techniques and forecasting for their teams, ensuring accuracy and transparency in planning. Accountable for the reliability of team estimates and forecasts.
• Standardize and improve release management procedures within their managed teams, optimizing the flow of value to production. Accountable for the efficiency and effectiveness of the release process for the group of teams.
• Oversee risk management practices and ensure effective mitigation strategies are in place for their group of teams, proactively identifying and addressing potential issues. Accountable for minimizing risks and ensuring the stability of project delivery.
• Ensure accurate and consistent time tracking methods are adopted by all managed Scrum Masters and their teams, providing reliable data for reporting and analysis. Accountable for data integrity related to team time allocation.
• Consolidate and analyze reports from multiple teams to provide an aggregated, executive-level view of progress and challenges, highlighting key insights and trends. Accountable for providing a comprehensive and accurate overview of team performance.
• Drive continuous improvement initiatives within the Scrum Master function and across development teams, fostering a culture of learning and adaptation. Accountable for the implementation of process improvements and agile maturity.
• Foster a culture of collaboration, transparency, and accountability within and across teams, promoting a positive and productive work environment. Accountable for cultivating a high-performing and collaborative agile culture.
• Stay current with industry trends and best practices in Agile and Scrum, integrating new knowledge to enhance organizational capabilities. Accountable for ensuring the Scrum Master function remains at the forefront of agile methodologies.

Requirements:

• Bachelor's degree in a relevant field (e.g., Computer Science, Business Administration) or equivalent practical experience.
• Certified Scrum Professional (CSP) or equivalent advanced Scrum certification.
• Minimum of 15 years of experience as a Scrum Master, with at least 4 years in a leadership or mentoring capacity.
• Proven experience in managing or mentoring other Scrum Masters.
• Deep understanding of Agile principles and various Scrum frameworks (e.g., Scrum@Scale, LeSS).
• Strong facilitation, coaching, and conflict resolution skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to identify and remove organizational impediments.
• Experience with Agile project management tools (e.g., JIRA, Azure DevOps).
• Ability to analyze complex data and provide actionable insights.

Why Join Sureify?

At Sureify, you’ll be part of a collaborative, innovation-driven culture where your expertise will directly influence the quality and success of products, transforming the life insurance landscape. You’ll work alongside passionate technologists and industry experts, tackling complex challenges with cutting-edge technologies while helping shape the future of digital insurance.