SCCM Patch Management Specialist

Carnation Infotech; Hyderabad, Bengaluru; Hybrid; INR 1,800,000 - 2,600,000; Full time

Job summary

Carnation Infotech Pvt Ltd. in Bengaluru/Hyderabad is seeking a Lead Administrator - SCCM Patch Management Specialist to own end-to-end Windows patching using SCCM/MECM in a hybrid model.

You will resolve high-priority incidents, monitor SLAs, and drive remediation across 7,000+ endpoints with PowerShell automation and Power BI reporting. The role requires strong troubleshooting, patch compliance improvements, and collaboration with security teams.

Qualifications

• Strong troubleshooting skills in large enterprise environments (>7,000 endpoints).
• Experience handling patch compliance improvement initiatives.
• Ability to identify and remediate devices failing due to SCCM client, deployment configuration, VPN, firewall, network, or infrastructure issues.

Responsibilities

• Lead end-to-end Windows patch management using Microsoft SCCM/MECM.
• Investigate and resolve patch compliance gaps across Windows 10 and Windows 11 devices.
• Troubleshoot SCCM client health, client registration, policy retrieval, software update scan failures, and deployment issues.
• Analyze patching discrepancies between SCCM, CrowdStrike, and OS build compliance reports.
• Develop and execute remediation plans for non-compliant devices.
• Perform SCCM client repair, reinstallation, and automation-based remediation.
• Review and optimize Software Update Point (SUP), Boundary Groups, Distribution Points, CMG, and deployment configurations.
• Validate deployment settings, maintenance windows, restart behaviors, and compliance evaluation processes.
• Create PowerShell automation scripts for patch remediation and client health recovery.
• Generate compliance dashboards and reporting using SCCM SQL queries, SSRS, and Power BI.
• Perform root-cause analysis for VPN, firewall, network, CMG, and device connectivity-related patch failures.
• Work with Security teams to reduce endpoint vulnerabilities and improve compliance posture.
• Support out-of-band patch deployments and critical security updates.
• Produce executive-level reports highlighting patching trends, risks, and remediation progress.
• Provide knowledge transfer and documentation of solutions implemented.

Skills

SCCM / MECM

Windows Patch Management

Automation

Reporting

PowerShell scripting

SCCM Client Health Troubleshooting

OSD

SQL Queries

SSRS

Power BI reporting

Tools

PowerShell

SSRS

Power BI

SCCM SQL Queries

ADR

SUP

Boundary Groups

Job description

Position: Lead Administrator - SCCM Patch Management Specialist

Position type: Hybrid (3 days WFO, 2 days WFH)

Location: (Current & Preferred): Bengaluru & Hyderabad

Notice Period: Immediate to 15 days

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Job Description

Desired Candidate Profile

• Strong troubleshooting skills in large enterprise environments (>7,000 endpoints).
• Experience handling patch compliance improvement initiatives.
• Ability to identify and remediate devices failing due to SCCM client, deployment configuration, VPN, firewall, network, or infrastructure issues.

Key Responsibilities

• Lead end-to-end Windows patch management using Microsoft SCCM/MECM.
• Investigate and resolve patch compliance gaps across Windows 10 and Windows 11 devices.
• Troubleshoot SCCM client health, client registration, policy retrieval, software update scan failures, and deployment issues.
• Analyze patching discrepancies between SCCM, CrowdStrike, and OS build compliance reports.
• Develop and execute remediation plans for non-compliant devices.
• Perform SCCM client repair, reinstallation, and automation-based remediation.
• Review and optimize Software Update Point (SUP), Boundary Groups, Distribution Points, CMG, and deployment configurations.
• Validate deployment settings, maintenance windows, restart behaviors, and compliance evaluation processes.
• Create PowerShell automation scripts for patch remediation and client health recovery.
• Generate compliance dashboards and reporting using SCCM SQL queries, SSRS, and Power BI.
• Perform root-cause analysis for VPN, firewall, network, CMG, and device connectivity-related patch failures.
• Work with Security teams to reduce endpoint vulnerabilities and improve compliance posture.
• Support out-of-band patch deployments and critical security updates.
• Produce executive-level reports highlighting patching trends, risks, and remediation progress.
• Provide knowledge transfer and documentation of solutions implemented.

Mandatory Skills

SCCM / MECM

• SCCM Current Branch administration.
• Software Update Management.
• Automatic Deployment Rules (ADR).
• Software Update Point (SUP).
• SCCM Client Health Troubleshooting.
• Distribution Point Management.
• Boundary and Boundary Group Configuration.
• Operating System Deployment (OSD).

Windows Patching

• Windows 10 and Windows 11 Patch Management.
• Monthly Cumulative Updates.
• Servicing Stack Updates.
• Feature Updates.
• Vulnerability Remediation.

Automation

• PowerShell scripting.
• SCCM remediation scripting.
• Automation of patch deployment and compliance remediation.

Reporting

• SCCM SQL Queries.
• SSRS Reporting.
• Compliance Analytics.
• Power BI reporting.

Mandatory Skills: Software Distribution and Patch Management

Experience: 5-8 Years