SBT SUPPORT Profesisonal

Corporate Traveler; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Training courses

Career opportunities worldwide

Paid annual leave

Job summary

FCM in India (part of Flight Centre Travel Group) is seeking a Travel Operations/Support professional to assist travellers and internal teams with bookings, platform queries and troubleshooting across Concur, Cytric, and FCM Booking India.

You will handle PNR issues, ticketing concerns and onboarding while coordinating with Technology, Product and Operations to improve service quality. A strong customer focus and multi-tasking ability are essential.

Qualifications

• 1–3 years of experience in Corporate Travel, Travel Operations, Travel Technology or Customer/Technical Support.
• Hands-on experience with online booking tools such as Concur, Cytric, FCM Booking India, GetThere or similar platforms.
• Basic working knowledge of Amadeus or another GDS for PNR-level troubleshooting.
• Strong understanding of airline, hotel and corporate travel booking processes.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Experience with ticketing systems, CRM platforms and service-level agreements.
• Ability to manage multiple priorities in a fast-paced support environment.

Responsibilities

• Support travellers and internal stakeholders with bookings and system queries across platforms like Concur, Cytric and FCM Booking India.
• Troubleshoot booking errors, profile issues, access concerns and PNR-related queries using Amadeus.
• Manage support tickets within SLAs with accurate documentation and timely resolution.
• Coordinate with Technology, Product, Supplier and Operations to investigate and resolve issues.
• Assist with user onboarding, platform adoption and best-practice guidance.

Skills

Customer service

Troubleshooting

Stakeholder management

Communication

Tools

Concur

Cytric

FCM Booking India

GetThere

Amadeus

Job description

Hello, FCM part of FCTG is one of the world s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the life:

• Supporting travellers and internal stakeholders with booking and system-related queries across online booking platforms such as Concur, Cytric and FCM Booking India.
• Troubleshooting booking errors, profile issues, access concerns and PNR-related queries using Amadeus.
• Managing support tickets within defined SLAs while ensuring accurate documentation and timely resolution.
• Coordinating with Technology, Product, Supplier and Operations teams to investigate and resolve issues.
• Assisting with user onboarding, platform adoption and best-practice guidance.
• Maintaining knowledge articles, SOPs and support documentation to improve service efficiency.
• Monitoring recurring issues and identifying opportunities to enhance the user experience.

Youll be perfect for the role if you have:

• 1-3 years of experience in Corporate Travel, Travel Operations, Travel Technology or Customer/Technical Support.
• Hands-on experience with online booking tools such as Concur, Cytric, FCM Booking India, GetThere or similar platforms.
• Basic working knowledge of Amadeus or another GDS for PNR-level troubleshooting.
• A good understanding of airline, hotel and corporate travel booking processes.
• Strong troubleshooting, problem-solving and stakeholder management skills.
• Excellent written and verbal communication skills with a customer-focused mindset.
• Experience working with ticketing systems, CRM platforms and service-level agreements.
• The ability to manage multiple priorities in a fast-paced support environment.

Work Perks! - What s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance: We believe in No Leave = No Life So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks: Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism