SAP Support Consultant

CENTOTECH SERVICES PRIVATE LIMITED; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

CENTOTECH SERVICES PRIVATE LIMITED in Maharashtra is seeking an SAP Support Consultant with strong SAP BTP expertise to ensure smooth operation of SAP systems and deliver technical assistance to users. The role focuses on L1/L2 support, issue resolution, and knowledge sharing to empower end users and stakeholders.

The ideal candidate will stay updated with SAP technologies, collaborate with cross-functional teams, and participate in system enhancements and upgrades to improve overall performance

Qualifications

• Experience providing L1 and L2 production support for SAP BTP.
• Strong problem-solving skills and ability to work under pressure.
• Excellent verbal and written communication, with stakeholders and users.

Responsibilities

• Provide L1 and L2 support for SAP BTP and related applications, addressing user inquiries and resolving issues in a timely manner.
• Monitor system performance and troubleshoot technical problems to minimize business disruption.
• Collaborate with cross-functional teams to implement system enhancements and upgrades.
• Document support processes and maintain knowledge base articles to enable efficient issue resolution.
• Conduct end-user training to improve SAP functionality understanding and best practices.
• Stay updated with SAP technologies and trends to provide informed support and recommendations.

Skills

SAP BTP

L1/L2 support

Problem solving

Communication

Teamwork

Tools

SAP Cloud Platform

Job description

We are seeking a skilled SAP Support Consultant to join our team in Maharashtra. The ideal candidate will have a strong background in SAP Business Technology Platform (BTP) and experience providing L1 and L2 support. As an SAP Support Consultant, you will play a crucial role in ensuring the smooth operation of our SAP systems and providing technical assistance to users.

Key Responsibilities

• Provide L1 and L2 support for SAP BTP and related applications, addressing user inquiries and resolving issues in a timely manner.
• Monitor system performance and troubleshoot any technical problems that arise, ensuring minimal disruption to business operations.
• Collaborate with cross-functional teams to implement system enhancements and upgrades, ensuring alignment with business needs.
• Document support processes and maintain knowledge base articles to facilitate efficient issue resolution.
• Conduct training sessions for end-users to enhance their understanding of SAP functionalities and best practices.
• Stay updated with the latest SAP technologies and trends to provide informed support and recommendations.

Required Skills

• Proficiency in SAP BTP, SAP Business Technology Platform, and SAP Cloud Platform.
• Experience in providing L1 and L2 support, with a strong focus on production support.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to effectively interact with users and stakeholders.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.