Sap Service Manager

Hucon Solutions; Bengaluru; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Hucon Solutions in Bengaluru, Karnataka seeks a Junior SAP Service Manager to support delivery and management of SAP application services. You will monitor performance, coordinate incidents, and ensure SLAs are met, with a focus on IT service management principles.

The role requires 1–3 years in SAP support or ITSM, familiarity with SAP modules, and strong communication skills to work with stakeholders. This is a hands-on position in a managed services environment.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 1–3 years in SAP support, SAP operations, or IT service management.
• Fundamental understanding of SAP modules like S/4HANA, MM, SD, FICO, or SuccessFactors.
• Knowledge of ITIL processes and service management principles.
• Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.

Responsibilities

• Support day-to-day management of SAP application services.
• Monitor service performance against SLAs and KPIs.
• Coordinate with SAP support teams to resolve incidents and requests.
• Assist in managing problem, change, and release processes.
• Track and report service metrics and operational performance.
• Participate in service review meetings with business stakeholders.
• Ensure compliance with ITIL-based service management practices.
• Maintain service documentation and knowledge articles.
• Support SAP upgrades, patches, and enhancements.
• Identify opportunities for service improvement and automation.

Skills

SAP App Support

Incident Management

Problem Management

Change Management

SLA Monitoring

KPI Monitoring

Stakeholder Communication

Service Delivery

ITIL Framework

Reporting

Documentation

SAP Support Exp

Education

Bachelor's degree in IT/CS/Business

Tools

ServiceNow

Remedy

Jira

Job description

Job Title Junior SAP Service Manager

Job Summary We are seeking a motivated Junior SAP Service Manager to support the delivery and management of SAP application services. The role involves monitoring service performance, coordinating incident and change management activities, supporting stakeholders, and ensuring compliance with service level agreements (SLAs). The ideal candidate will have a basic understanding of SAP environments and IT service management processes.

Key Responsibilities

• Support the day-to-day management of SAP application services.
• Monitor service performance against agreed SLAs and KPIs.
• Coordinate with SAP support teams to resolve incidents and service requests.
• Assist in managing problem, change, and release processes.
• Track and report service metrics and operational performance.
• Participate in service review meetings with business stakeholders.
• Ensure compliance with ITIL-based service management practices.
• Maintain service documentation, procedures, and knowledge articles.
• Support SAP upgrades, patches, and enhancement activities.
• Identify opportunities for service improvement and automation.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• 1-3 years of experience in SAP support, SAP operations, or IT service management.
• Basic understanding of SAP modules such as SAP S/4HANA, MM, SD, FICO, or SuccessFactors.
• Knowledge of ITIL processes and service management principles.
• Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.

Preferred Qualifications

• ITIL Foundation certification.
• SAP certification in any SAP module.
• Experience working in a managed services or enterprise support environment.
• Knowledge of reporting and service performance metrics.

Key Skills

• SAP Application Support
• Incident & Problem Management
• Change Management
• SLA & KPI Monitoring
• Stakeholder Communication
• Service Delivery Coordination
• ITIL Framework
• Reporting & Documentation
• Team Collaboration Experience
• 1-3 years of SAP support, SAP operations, or IT service management experience.