Service Manager - SAP Hybris/ SAP Commerce

Michael Page; Gurgaon; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Exposure to cutting-edge SAP technologies

Career growth resources

Job summary

Michael Page is seeking a skilled Service Manager specializing in SAP Hybris/SAP Commerce solutions located in Gurugram, India. The role involves overseeing service delivery, collaborating with teams, and ensuring SLA compliance.

The ideal candidate has over 10 years of experience, proficient in SAP technologies, and possesses strong problem-solving and communication skills. Competitive salary and opportunities for career advancement are offered.

Qualifications

• 10+ years of experience managing operations; 7+ years in e-Commerce technologies like SAP Hybris.
• Experience with B2B/B2C domains and knowledge of defined SLAs.
• Strong organizational skills and efficient operational management.

Responsibilities

• Oversee end-to-end service delivery for SAP Hybris or SAP Commerce solutions.
• Collaborate with teams to align SAP services with business objectives.
• Monitor system performance and address technical issues.
• Ensure adherence to SLAs and quality standards.
• Manage system updates, patches, and enhancements.

Skills

Proficiency in SAP Hybris or SAP Commerce solutions

Service delivery management

Problem-solving skills

Collaboration skills

Communication skills in English

Education

Degree in Computer Science or Information Technology

Job description

• A leading IT services and solutions, subsidiary of Global Brand
• Service Manager will be part of the global delivery team (leading L2/L3 level)

About Our Client

The hiring organization is a medium-sized company operating in the Technology sector, specializing in providing innovative services. The company is dedicated to offering advanced technological solutions to its clients and fostering a results-driven environment.

Job Description

• Oversee the end-to-end service delivery for SAP Hybris or SAP Commerce solutions.
• Collaborate with internal teams and clients to ensure the alignment of SAP services with business objectives.
• Monitor system performance and address any technical issues promptly.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Coordinate with stakeholders to define and document requirements for SAP Commerce solutions.
• Manage system updates, patches, and enhancements effectively.
• Provide technical support and guidance to clients and internal teams.
• Report project progress and service performance metrics regularly to leadership.

The Successful Applicant

A successful Service Manager - SAP Hybris/SAP Commerce should have:

• Proficiency in SAP Hybris or SAP Commerce solutions.
• A strong understanding of service delivery management in the Technology sector.
• A background in configuring, implementing, and maintaining SAP platforms.
• Excellent problem-solving and troubleshooting skills.
• The ability to collaborate effectively with cross-functional teams.
• Strong verbal and written communication skills in English.
• A degree in a relevant field such as Computer Science or Information Technology.

Experience

• Experience in working with users to define their business requirements.
• 10+ years of experience in managing operations, out of which 7+ years of experience preferably around e-Commerce technologies such as SAP Hybris.
• Should have B2B/B2C domain experience.
• Knowledge of defined Service Level Agreements (SLAs).
• Strong organizational skills, proven record of making operations efficient and in-depth knowledge of industry best practices.

What's on Offer

• Competitive salary
• Role offering exposure to cutting-edge SAP technologies.
• Opportunity to work in the Technology industry.
• A professional work environment in Gurugram.
• Access to resources and support for career growth.

If you are excited about leveraging your SAP Hybris or SAP Commerce expertise in a challenging and rewarding role, apply now to take the next step in your career!