SAP SD Director (Kolkata)

Important Group; Kolkata District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

PwC Acceleration Center India is seeking a SAP SD Director to lead CRM implementations for a global client portfolio. You will set strategic direction, oversee multiple projects, and maintain executive-level client relations.

In this role you will mentor teams, drive business development, and ensure high-quality delivery using SAP CRM. The position requires deep SAP CRM expertise and a proven leadership track record, collaborating across the PwC network to shape opportunities and deliver value.

Qualifications

• Bachelor's degree or higher required.
• 15+ years of experience in SAP consulting or related roles.
• Proficiency in English, both written and spoken.

Responsibilities

• Lead SAP CRM strategy, direction and business development for CRM solutions.
• Analyze client requirements to implement SAP CRM processes.
• Provide training and support for SAP CRM integration and usage.
• Drive growth by identifying market opportunities for the firm.
• Mentor future leaders and cultivate executive-level client relationships.
• Promote technological advances and create innovative SAP approaches.
• Develop ideas and structures to drive thought leadership.
• Balance long-term and short-term goals to drive change.
• Manage executive-level client engagement and satisfaction.

Skills

SAP CRM

Strategic leadership

Client relations

Business development

Education

Bachelor's degree

Job description

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Director

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. Youll work at the heart of global teams across Advisory, Assurance, Tax and Business Servicessolving real client challenges through connected collaboration. Well help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a differenceevery day.

As a SAP SD Director, you will lead the charge in optimizing operational efficiency through business application consulting, specializing in SAP Customer Relationship Management (CRM) applications. You will analyze client needs, implement CRM software solutions, and provide training and support to enhance customer satisfaction and achieve strategic objectives. As a Director, you will set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects while maintaining executive-level client relations. Your role is crucial in driving business growth, shaping client engagements, and mentoring the next generation of leaders.

In this role at PwC Acceleration Center India, you will be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to our success. You will create a healthy working environment while maximizing client satisfaction and cultivating potential in others. Within our Technology Consulting practice, you will actively collaborate across the PwC Network, leveraging our collective strength to identify market gaps and convert opportunities into success for the firm. Your leadership will promote technological advances, creating an workplace where people and technology thrive together.

Responsibilities

• Leading strategic direction and business development efforts for SAP Customer Relationship Management (CRM) applications
• Analyzing client requirements to implement CRM software solutions that optimize customer relationship management processes
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Driving business growth by identifying gaps in the market and converting opportunities into success for the firm
• Mentoring the next generation of leaders and cultivating potential within teams
• Promoting technological advances and creating environments where people and technology thrive together
• Developing new ideas, solutions, and structures to drive thought leadership and innovation
• Solving problems by exploring multiple angles and using creativity, encouraging others to do the same
• Balancing long-term, short-term, detail-oriented, and big picture thinking to make strategic choices and drive change
• Building and maintaining executive-level client relations to maximize client satisfaction and engagement

What You Must Have

• At least a Bachelor's degree
• At least 15 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
• Demonstrating strategic leadership in SAP Customer solutions
• Driving business growth through innovative SAP implementations
• Mentoring future leaders in SAP technology and consulting
• Cultivating executive-level client relationships in SAP projects
• Promoting technological advances in SAP environments
• Translating complex SAP solutions into strategic business outcomes

Travel Requirements

Not Specified

Job Posting End Date

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