SAP -CS - Senior Associate

PWC; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

PwC Acceleration Center India in Hyderabad seeks a SAP - CS - Senior Associate to analyze client needs, implement SAP CRM solutions, and provide training and support. You will engage with clients to optimize CRM processes and outcomes, while building meaningful connections and guiding teams through complex deployments.

You will leverage SAP CRM and related tools to deliver insights, improve customer satisfaction, and drive transformation across Advisory, Assurance, Tax, and Business Services

Qualifications

• Bachelor's degree or higher required.
• Minimum 2 years of experience in SAP CRM or related area.
• Proficiency in English (oral and written).

Responsibilities

• Analyze client requirements to implement SAP CRM solutions.
• Provide training and support for SAP CRM deployment and use.
• Collaborate with clients to optimize CRM processes and satisfaction.
• Apply analytical thinking to develop actionable insights.
• Engage in business process consulting for improvements.
• Manage deployment and design of CRM solutions to meet objectives.
• Facilitate needs analysis to tailor CRM solutions.
• Build client connections to foster long-term relationships.
• Support CRM software deployment and integration using technology skills.
• Interpret data to inform insights and recommendations for engagements.

Skills

English proficiency

Client engagement

Analytical thinking

Communication

Education

Bachelor's degree

Tools

SAP CRM

SAP Cloud for Customer

SAP S/4HANA Customer

Job description

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a SAP - CS - Senior Associate, you will engage with clients to analyze their needs, implement SAP Customer Relationship Management (CRM) software solutions, and provide training and support for seamless integration. Within our Technology Consulting practice, you will help clients optimize their customer relationship management processes, enhance customer satisfaction, and achieve strategic objectives. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, and deliver quality work. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow.
In this role at PwC Acceleration Center India, you will leverage a broad range of tools and methodologies to generate new ideas and solve problems. You will develop a deeper understanding of the business context and how it is changing, using critical thinking to break down complex concepts. Your role will involve interpreting data to inform insights and recommendations, while upholding professional and technical standards.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) software solutions
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Collaborating with clients to optimize customer relationship management processes and enhance customer satisfaction
• Utilizing analytical thinking to break down complex concepts and develop actionable insights
• Engaging in business process consulting to identify opportunities for improvement and transformation
• Managing deployment and design implementation of CRM solutions to meet client objectives
• Facilitating customer needs analysis to tailor CRM solutions effectively
• Building and maintaining meaningful client connections to foster long‑term relationships
• Leveraging business technology skills to support CRM software deployment and integration
• Interpreting data to inform insights and recommendations for client engagements

What You Must Have

• At least a Bachelor's degree
• At least 2 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
• Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
• Utilizing analytical thinking for business process improvement
• Excelling in customer relationship management and engagement
• Implementing technology solutions to enhance customer satisfaction
• Navigating complex client environments with ease
• Building meaningful client connections through effective communication

Travel Requirements

Not Specified