SAP - RAR- Senior Associate

PwC Acceleration Center India; Andhra Pradesh; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PwC Acceleration Center India is seeking a seasoned SAP CRM consultant to work with global clients across geographies, delivering CRM solutions that transform customer engagement.

You will analyze requirements, implement SAP CRM, provide training and support, mentor junior teammates, and collaborate with cross‑functional advisory, assurance, and tax teams to drive measurable business value.

Qualifications

• Bachelor's degree required; minimum 5 years of experience; strong command of English (oral and written).
• Demonstrated ability to analyze requirements and implement SAP CRM solutions; client-facing experience preferred.

Responsibilities

• Analyzing client requirements to implement SAP CRM solutions effectively
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Collaborating with clients to optimize customer relationship management processes and enhance satisfaction
• Utilizing analytical thinking to break down complex concepts and inform insights and recommendations
• Developing and maintaining meaningful client connections to anticipate and address their needs
• Applying business process consulting skills to improve operational efficiency and achieve strategic objectives
• Managing deployment and design implementation of CRM software solutions
• Leveraging business technology and system interoperability to enhance customer engagement and loyalty
• Upholding professional and technical standards while navigating complex situations
• Mentoring junior team members to foster growth and development within the team

Skills

Analytical thinking

Customer relationship management

English proficiency

Education

Bachelor's degree

Tools

SAP CRM

SAP Cloud for Customer

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Collaborating with clients to optimize customer relationship management processes and enhance satisfaction
• Utilizing analytical thinking to break down complex concepts and inform insights and recommendations
• Developing and maintaining meaningful client connections to anticipate and address their needs
• Applying business process consulting skills to improve operational efficiency and achieve strategic objectives
• Managing deployment and design implementation of CRM software solutions
• Leveraging business technology and system interoperability to enhance customer engagement and loyalty
• Upholding professional and technical standards while navigating complex situations
• Mentoring junior team members to foster growth and development within the team

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
• Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
• Utilizing analytical thinking to enhance business process improvement
• Excelling in customer relationship management and customer engagement
• Applying business process consulting skills to drive customer transformation
• Leveraging technology implementation experience to optimize system interoperability
• Embracing change and demonstrating intellectual curiosity in complex environments