SAP RAR - Senior Associate

PwC; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

PwC Acceleration Center India is seeking a Senior Associate to help clients optimize CRM processes using SAP CRM within our Technology Consulting practice. You will analyze requirements, implement CRM solutions, and mentor junior team members, contributing to client satisfaction and project success.

You will collaborate with global teams across Advisory, Assurance, Tax, and Business Services to deliver solutions.

Responsibilities

• Analyzing client requirements to implement SAP CRM solutions effectively
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Collaborating with clients to optimize customer relationship management processes and enhance satisfaction
• Utilizing analytical thinking to break down complex concepts and inform insights and recommendations
• Developing and maintaining meaningful client connections to anticipate and address their needs
• Applying business process consulting skills to improve operational efficiency and achieve strategic objectives
• Managing deployment and design implementation of CRM software solutions
• Leveraging business technology and system interoperability to enhance customer engagement and loyalty
• Upholding professional and technical standards while navigating complex situations
• Mentoring junior team members to foster growth and development within the team

Tools

SAP CRM

Job description

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. Youll work at the heart of global teams across Advisory, Assurance, Tax and Business Servicessolving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a SAP - RAR- Senior Associate, you will play a pivotal role in helping clients optimize their operational efficiency through specialized consulting services within our Technology Consulting practice. You will analyze client needs, implement SAP Customer Relationship Management (CRM) software solutions, and provide training and support to validate seamless integration and utilization of these applications. This role is crucial in enabling clients to enhance customer satisfaction and achieve their strategic objectives.

As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions while embracing ambiguity and using these moments as opportunities for growth.

In this role at PwC Acceleration Center India, you will leverage your skills to respond effectively to diverse perspectives and needs, using a broad range of tools and methodologies to generate new ideas and solve problems. You will develop a deeper understanding of the business context, interpret data to inform insights, and uphold professional and technical standards, contributing to the firm's overall business strategies.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Collaborating with clients to optimize customer relationship management processes and enhance satisfaction
• Utilizing analytical thinking to break down complex concepts and inform insights and recommendations
• Developing and maintaining meaningful client connections to anticipate and address their needs
• Applying business process consulting skills to improve operational efficiency and achieve strategic objectives
• Managing deployment and design implementation of CRM software solutions
• Leveraging business technology and system interoperability to enhance customer engagement and loyalty
• Upholding professional and technical standards while navigating complex situations
• Mentoring junior team members to foster growth and development within the team

Location: Chennai, Bangalore, Hyderabad, Gurugram, Noida, Pune and Kolkata