SAP OTC Process Lead

Forward Eye Technologies; Dadri; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Forward Eye Technologies is seeking a seasoned SAP Lead with 15-20 years of SAP delivery experience, including S/4HANA SD and Service Management. You will drive large, multi-geography transformation deals, shape solutioning with the account team, and mentor architects and SMEs to ensure successful delivery.

Strong client engagement and agile delivery are essential. The role focuses on leading end-to-end SAP solutions, integrating with other streams, and delivering measurable business value

Qualifications

• 15-20 years of SAP solution and delivery experience with a functional background in Sales.
• Excellent knowledge of S/4HANA Sales & Distribution (Sales Cycle from Lead to Cash), Pricing, AATP, Special Sales processes, Invoicing plans, Operational Reporting.
• Experience in S/4HANA Service Management, SAP CRM / SAP Customer Experience (Sales & Service Cloud).
• Global implementation experience (Template Design/build, Global roll out).
• Knowledge of agile ways of working for Design and Build.
• Expert understanding of Greenfield/Brownfield architecture, configuration, and day-to-day SAP S/4HANA operations.

Responsibilities

• Lead SAP adoption initiatives within Digital Transformation efforts across customer journeys.
• Drive large strategic SAP transformation deals with global scope and end-to-end solutioning.
• Partner with account teams to shape deals considering client priorities and technology fit.
• Defend solutions and offerings internally at BU/MU/SBU levels.
• Plan and present solutions in client meetings and workshops.
• Guide and mentor a team of architects/SMEs to enhance solutioning capabilities.

Skills

SAP S/4HANA SD

S/4HANA Service Mgmt

Global implementation

Agile delivery

Solution architecture

Education

SAP S/4HANA Certification

Job description

• SAP Process Leads with ~ 15+ years SAP & 4-5 years Industry experience having an expert level knowledge of a Primary process area & integrations with other process streams
• A good understanding of at least one industry domain & complete value chain; having executed multiple SAP engagements with customers in the industry.
• Lead SAP adoption initiatives in the context of "Digital Transformation" in the customers' journey for your specific track & clearly demonstrating the business value
• Lead large strategic SAP transformation deals with global scope, take end to end responsibility of SAP solutioning for respective track working with SMEs across multiple geographies.
• Drive the solution strategy by working with account team/sales/partners and shape the deals in tune with the competitive scenario, client priorities, technology suitability/viability
• Defend developed solutions and offerings internally at the BU/MU/SBU level
• Plan, lead, present solution in client meetings/orals/workshops
• Interacting with customers, understanding the requirements, proposing solutions / methodology etc.
• Drive innovation/transformation agenda in large existing accounts, provide delivery and solution assurance
• Support and guide solutions and offering in the Capability (COE)
• Provide expert support to various projects and delivery engagements
• Drive performance evaluation, feedback and correction process in collaboration with delivery managers
• Guide, develop, mentor a team of architects/SMEs and continuously drive solutioning capability enhancement / improvement / industrialization / reusability / automation

Primary Skills:

• 15-20 years + of SAP Solution and Delivery experience with Functional background in Sales
• Excellent knowledge of S/4HANA Sales & Distribution (Sales Cycle from Lead to Cash), Pricing, AATP, Special Sales processes, Invoicing plans, Operational Reporting.
• Experience in S/4HANA Service Management, SAP CRM / SAP Customer Experience (Sales & Service Cloud)
• Global implementation experience (Template Design/build, Global roll out)
• Knowledge and experience of working in agile ways of working for Design and Build
• Expert understanding of overall process of Greenfield/Brownfield (System Conversion)/ Architecture, Configuration, management and day to day operation of SAP S/4HANA environment.
• Experience in integrating SAP ERP solutions with other SAP & Non-SAP solutions in respective process area
• Industry knowledge/sector knowhow in manufacturing / Auto / Retail / CPG / Lifesciences / Oil & Gas is plus

Secondary Skills:

• Understands how business works, can articulate in business language and can translate solution/technology propositions into business value
• Very good understanding of the competitive landscape in SAP/enterprise space, partner ecosystem in tune with continuously evolving market dynamics
• SAP S/4HANA Certification(s), in core areas preferred
• Experienced in a multi-cultural, multi-location distributed global delivery setup.
• Excellent communication skill in verbal and written English.
• Very good capabilities and experience in people management and stakeholder management.
• Experience in representing the practice/organization in industry events/forums