SAP OTC Process Lead

Forward Eye Technologies; Pune District, Delhi; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Forward Eye Technologies is seeking an SAP Process Lead with extensive SAP and industry experience to steer large-scale SAP transformations and drive digital initiatives across global accounts.

The candidate will lead end-to-end solutioning, engage with sales and delivery teams, and mentor architects to deliver value across geographies with a strong focus on S/4HANA, CRM, and service management.

Qualifications

• Extensive SAP delivery experience (15-20+ years) with a functional background in Sales.
• Expert knowledge of S/4HANA Sales & Distribution, pricing, invoicing, and reporting.
• Experience in S/4HANA Service Management, SAP CRM/Customer Experience.

Responsibilities

• Lead SAP transformation deals with global scope and end-to-end solutioning.
• Drive adoption initiatives in digital transformation journeys for customers.
• Guide architecture, design, and build in SAP environments across multiple geographies.

Skills

SAP

Solution delivery

Lead engagements

Global delivery

Industry domain knowledge

Tools

S/4HANA

CRM

Agile

Job description

Job Overview:

• SAP Process Leads with ~ 15+ years SAP & 4-5 years Industry experience having an expert level knowledge of a Primary process area & integrations with other process streams
• A good understanding of at least one industry domain & complete value chain; having executed multiple SAP engagements with customers in the industry.
• Lead SAP adoption initiatives in the context of "Digital Transformation" in the customers' journey for your specific track & clearly demonstrating the business value
• Lead large strategic SAP transformation deals with global scope, take end to end responsibility of SAP solutioning for respective track working with SMEs across multiple geographies.
• Drive the solution strategy by working with account team/sales/partners and shape the deals in tune with the competitive scenario, client priorities, technology suitability/viability
• Defend developed solutions and offerings internally at the BU/MU/SBU level
• Plan, lead, present solution in client meetings/orals/workshops
• Interacting with customers, understanding the requirements, proposing solutions methodology etc.
• Drive innovation/transformation agenda in large existing accounts, provide delivery and solution assurance
• Support and guide solutions and offering in the Capability (COE)
• Provide expert support to various projects and delivery engagements
• Drive performance evaluation, feedback and correction process in collaboration with delivery managers
• Guide, develop, mentor a team of architects/SMEs and continuously drive solutioning capability enhancement/improvement/industrialization/reusability/automation

Primary Skills

• 15-20 years + of SAP Solution and Delivery experience with Functional background in Sales
• Excellent knowledge of S/4HANA Sales & Distribution (Sales Cycle from Lead to Cash), Pricing, AATP, Special Sales processes, Invoicing plans, Operational Reporting.
• Experience in S/4HANA Service Management, SAP CRM SAP Customer Experience (Sales & Service Cloud)
• Global implementation experience (Template Design/build, Global roll out)
• Knowledge and experience of working in agile ways of working for Design and Build
• Expert understanding of overall process of Greenfield/Brownfield (System Conversion)/ Architecture, Configuration, management and day to day operation of SAP S/4HANA environment.
• Experience in integrating SAP ERP solutions with other SAP & Non-SAP solutions in respective process area
• Industry knowledge/sector knowhow in manufacturing/Auto/Retail/CPG/Lifesciences/Oil & Gas is plus

Secondary Skills

• Understands how business works, can articulate in business language and can translate solution/technology propositions into business value
• Very good understanding of the competitive landscape in SAP/enterprise space, partner ecosystem in tune with continuously evolving market dynamics
• SAP S/4HANA Certification(s), in core areas preferred
• Experienced in a multi-cultural, multi-location distributed global delivery setup.
• Excellent communication skill in verbal and written English.
• Very good capabilities and experience in people management and stakeholder management.
• Experience in representing the practice/organization in industry events/forums