SAP MDG Application Support Engineer

Zoho; Bengaluru; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Zoho in Bengaluru seeks an experienced SAP MDG Application Support Engineer to safeguard Master Data Governance environments, resolve complex technical issues, and optimize data workflows.

The ideal candidate has 8–15 years of MDG experience, strong troubleshooting, performance monitoring, and SDLC knowledge, with ability to collaborate across teams and manage stakeholders.

Qualifications

• 8–15 years of relevant work experience in SAP MDG.
• Hands-on application support and troubleshooting in MDG.
• Strong system performance monitoring expertise.
• Solid SDLC understanding and maintenance experience.
• Excellent stakeholder management and collaboration skills.
• Competitive compensation ₹18–22 LPA.

Responsibilities

• Provide comprehensive SAP MDG application support for high availability and performance.
• Monitor system performance metrics and proactively optimize bottlenecks.
• Diagnose issues with analytical problem-solving within the SDLC framework.
• Collaborate with cross-functional teams to share knowledge and improve skills.
• Manage stakeholder relationships and communicate status updates clearly.
• Oversee data governance workflows and ensure data quality standards.
• Handle end-to-end incident and change management with minimal business disruption.

Skills

SAP MDG

Application support

System performance monitoring

SDLC

Team collaboration

Stakeholder management

Data governance

Job description

Job Description

Summary

We are seeking an experienced professional to serve as an SAP MDG Application Support Engineer, a pivotal role within the IT Services sector. This position is designed for a candidate with substantial expertise, typically ranging from 8 to 15 years in the field, to ensure the seamless operation and optimization of Master Data Governance systems. The successful candidate will be instrumental in maintaining system integrity, resolving complex technical challenges, and facilitating efficient data management processes across the organization. This role demands a strategic thinker capable of balancing immediate support needs with long-term system improvements, ultimately driving business value through reliable master data.

Responsibilities

• Provide comprehensive application support and troubleshooting for SAP Master Data Governance environments to ensure high availability and performance.
  
• Monitor system performance metrics continuously to identify bottlenecks and proactively implement optimization strategies.
  
• Apply robust analytical capabilities and problem-solving methodologies to diagnose and resolve intricate technical issues within the SDLC framework.
  
• Collaborate effectively with cross-functional teams to share knowledge, enhance skills, and foster a culture of continuous improvement.
  
• Manage relationships with key stakeholders to align support activities with business objectives and communicate status updates clearly.
  
• Utilize deep expertise in SAP MDG to oversee data governance workflows and ensure adherence to established data quality standards.
  
• Engage in end-to-end support activities, from incident management to change implementation, ensuring minimal disruption to business operations.
  

Requirements

Requirements:

• Possess a strong background in SAP Master Data Governance (MDG) with hands-on experience in application support and troubleshooting.
  
• Demonstrate proficiency in System Performance Monitoring tools and techniques to maintain optimal system health.
  
• Exhibit advanced Analytical and Problem-Solving skills capable of addressing complex technical scenarios.
  
• Have a solid understanding of SDLC Methodologies and their application in support and maintenance contexts.
  
• Show proven ability in Team Collaboration and Knowledge Sharing to uplift team capabilities.
  
• Display strong Stakeholder Management skills to navigate diverse business requirements and expectations.
  
• Bring 8-15 years of relevant work experience to the role, ensuring a high level of maturity and expertise.
  
• Offer a competitive compensation package ranging from ₹18-22 LPA.