SAP Fieldglass Consultant - Implementation & Support

Forward Eye Technologies; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Forward Eye Technologies in India is seeking an experienced SAP Fieldglass Consultant to lead end-to-end implementations and integrate Fieldglass with SAP ERP and third-party systems. The role emphasizes design, configuration, and deployment across projects.

You will manage incidents, provide L2/L3 user support, deliver training, create knowledge articles and SOPs, and collaborate with cross-functional teams and vendors to ensure robust Fieldglass solutions.

Qualifications

• 4+ years of hands-on experience in SAP Fieldglass with at least one full-cycle implementation.
• Knowledge of Fieldglass modules: CWM, SOW, Services Procurement.
• Experience integrating Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS.
• Proficiency in ticketing tools for incident management (ServiceNow, Remedy).

Responsibilities

• Lead end-to-end SAP Fieldglass implementations, including requirements, design, configuration, testing, and deployment.
• Configure modules such as Contingent Workforce Management (CWM), SOW, and Services Procurement.
• Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases.
• Monitor and manage incident tickets; perform root cause analysis and ensure timely closure per SLAs.
• Provide L2/L3 end-user support; conduct user training, create knowledge articles and SOPs; support UAT.

Skills

SAP Fieldglass

CWM

SOW

Services Procurement

ERP integration (SAP ECC/S4HANA)

Incident management (ServiceNow/Remedy

UAT & training

Stakeholder management

Documentation & SOPs

Education

Bachelors degree in Computer Science, Information Systems, HR, or related field

Tools

ServiceNow

Remedy

Ariba

VMS integration

Job description

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement.

Key Responsibilities :

Implementation & Configuration :

• - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment
• - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement
• - Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases
• - Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems

Incident Management :

• - Monitor and manage incident tickets related to SAP Fieldglass
• - Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs
• - Collaborate with SAP and third-party vendors to resolve complex incidents and bugs

User Support & Training :

• - Provide L2/L3 support to end-users and super users
• - Handle user access, role creation, and permission-related tasks within Fieldglass
• - Conduct user training sessions and create knowledge articles, user guides, and SOPs
• - Support user acceptance testing (UAT) and post-go-live activities

Required Skills :

• - 4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation
• - Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement
• - Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems
• - Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management
• - Strong analytical and problem-solving skills
• - Excellent communication and stakeholder management skills

Preferred Skills :

• - Experience working in Managed Services or Support Projects
• - Knowledge of Master Data Management and Workflow Management in Fieldglass
• - SAP Fieldglass Certification is an added advantage

Educational Qualifications :

• - Bachelors degree in Computer Science, Information Systems, HR, or related field
• - SAP Fieldglass training or certification preferred