SAP DSD - Manager

PwC Acceleration Center India; Bengaluru; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

PwC Acceleration Center India seeks an experienced SAP DSD Manager to lead SAP SD/DSD initiatives across global client projects from Bengaluru. You will manage teams, coordinate client engagements, and drive end-to-end SAP SD implementations within our Technology Consulting practice.

You will mentor junior staff, coordinate cross-functional delivery, and contribute to business development while maintaining high client satisfaction and project governance.

Qualifications

• Bachelor's degree required.
• 10+ years of SAP SD experience in support or implementation projects.
• Proficient in English (oral and written).

Responsibilities

• Configure and maintain SAP SD functions: OMS, Fulfillment, Delivery, Billing, Pricing.
• Lead client workshops and manage accounts; mentor staff.
• Translate business requirements into functional specs and drive end-to-end delivery.
• Coordinate with IT stakeholders and cross-functional teams.
• Support business development and portfolio management.]
• CoT_job_summary_shortabe

Skills

Leadership

English communication

Project management

Stakeholder management

Mentoring & coaching

Business development

Education

Bachelor's degree

Tools

SAP SD

S/4HANA

BRF+ Output Management

BRF+ Settlement Management

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a SAP DSD - Manager, you will play a pivotal role in our Business Application Consulting group, specializing in SAP Customer Relationship Management (CRM) applications. You will analyze client requirements, implement CRM software solutions, and provide training and support to facilitate seamless integration and utilization of SAP CRM applications. This role is integral to helping clients optimize their customer relationship management processes, enhance customer satisfaction, and achieve strategic objectives within our Technology Consulting practice.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center India, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will also address conflicts or issues, engaging in difficult conversations with clients, team members, and other stakeholders, escalating where appropriate.

Responsibilities

• Configure and maintain SD functionalities, including Order Management & Fulfillment, Delivery Processing, Billing, Pricing and logistics.
• Has configuration knowledge of Pricing, Order Management & Fulfillment, Billing, and Rebates.
• Transfer business requirements into functional specifications and lead the development life cycle from blueprint to go‑live, identifying any gaps and proposing solutions.
• Perform impact analysis on existing markets and propose solutions for any identified gaps.
• Develop interfaces for order booking and delivery processing.
• Understand the dependency of AFS/Retail on MM and FI master data.
• Experience in ABAP debugging to facilitate reverse engineering.
• Work on large global projects with heavy customization.
• Lead workshops related to business discussions and guide consultants in AFS SD.
• Coordinate with various businesses, IT stakeholders, and cross‑functional teams.
• Possess excellent English communication skills.
• Use feedback and reflection to develop self‑awareness, personal strengths and address development areas.
• Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.
• Be involved in the financial metrics.
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
• Contribute to the development of your own and team’s technical acumen.
• Use data and insights to inform conclusions and support decision‑making.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Develop new skills and strategies to solve complex technical challenges.
• Assist in the management and delivering of large projects.
• Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.
• Act to resolve issues which prevent the team working effectively.
• Keep up to date with local and national business and economic issues.
• Continue to develop internal relationships and the PwC brand.
• Build a strong team environment that includes client interactions, workstream management, and cross‑team collaboration.
• Actively engage in cross competency work and contribute to COE activities.
• Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.

What You Must Have

• At least a Bachelor's degree
• At least 10 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• 10 to 16 years of hands‑on experience on the SD module in Support/implementation projects
• Extensive Knowledge on LMD/DSD presales and vansales scenarios.
• Well versed with LMD/DSD settlement process
• Expertise in ITSM process, managed the large team of OTC workstream, set the example for the team.
• Adherence to SLAs, experience in incident management, change management and problem management
• Be flexible to work in 2nd shift (2 pm IST to 11 pm IST)
• Lead the Managed Services team, provide status reports to clients on daily incidents/changes/service requests.
• Good Experience in Stakeholders management. Experience in working multi vendor setup and leading the discussion with client stakeholders.
• Experience in Hybrid ways of working
• Support/Implementation experience should be in S/4 HANA
• Thorough understanding of business process – Make To Order (MTO), Make To Stock (MTS), Consignment, Third Party Sales, Intercompany Sales, Rebates, Credit Management, Billing Plans, Shipment etc.
• Hands‑on experience in S/4HANA functionalities – Business Partner, Advance ATP (AATP), Condition Contract and Settlement Management (CCM), BRF+ Output Management etc.
• Good knowledge of Contract & Sales Order Processing, Delivery Execution, Invoicing, pricing procedures, taxes etc.
• Hands on experience in configuring / defining the following in the SD module:
• SAP SD- Order Management
• SAP SD- Various Pricing techniques
• SAP SD- Delivery
• SAP SD- Shipment
• SAP SD- Billing
• SAP SD- Outputs/BRF+ controls
• SAP SD- Credit Management
• SAP SD- Settlement Management
• SAP SD- Sales business process such as Third-Party Sales, IntercompanySales, Cash Sales, Rush orders, Individual purchase orders, Stock Transport orders
• Excellent skills in Project Management, Functional business analysis and development methodologies.