SAP -CS - Senior Associate

PwC Acceleration Center India; Andhra Pradesh; On-site; INR 1,100,000 - 1,800,000; Full time

Job summary

PwC Acceleration Center India is seeking a SAP - CS - Senior Associate to analyze client needs, implement SAP CRM solutions, and provide training for seamless integration. The role sits within our Technology Consulting practice, helping clients optimize CRM processes and achieve strategic objectives.

The Senior Associate will build client connections, grow their skills, and mentor others while navigating complex situations to deliver high-quality solutions.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of SAP CRM-related experience.
• Oral and written proficiency in English required.

Responsibilities

• Analyzing client requirements to implement SAP CRM solutions effectively.
• Providing training and support for seamless integration and utilization of SAP CRM applications.
• Optimizing customer relationship management processes to enhance client satisfaction and achieve strategic objectives.
• Navigating complex situations to grow personal brand and deepen technical skills.
• Building meaningful client connections and learning how to manage and inspire others.
• Anticipating the needs of teams and clients to deliver quality solutions.
• Using critical thinking to break down complex concepts and generate new ideas.
• Interpreting data to inform insights and recommendations for business applications.
• Upholding professional and technical standards in line with the firm's code of conduct and independence requirements.

Skills

English proficiency

Education

Bachelor's degree

Tools

SAP CRM

SAP Cloud for Customer

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a SAP - CS - Senior Associate, you will engage with clients to analyze their needs, implement SAP Customer Relationship Management (CRM) software solutions, and provide training and support for seamless integration. Within our Technology Consulting practice, you will help clients optimize their customer relationship management processes, enhance customer satisfaction, and achieve strategic objectives.

As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality work even when the path forward isn’t clear. This role at PwC Acceleration Center India involves using a broad range of tools and methodologies to generate new ideas and solve problems, interpreting data to inform insights and recommendations, and upholding professional and technical standards.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Optimizing customer relationship management processes to enhance client satisfaction and achieve strategic objectives
• Navigating complex situations to grow personal brand and deepen technical skills
• Building meaningful client connections and learning how to manage and inspire others
• Anticipating the needs of teams and clients to deliver quality solutions
• Using critical thinking to break down complex concepts and generate new ideas
• Interpreting data to inform insights and recommendations for business applications
• Upholding professional and technical standards in line with the firm's code of conduct and independence requirements

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
• Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
• Utilizing analytical thinking for business process improvement
• Excelling in customer relationship management and engagement
• Leveraging business technology for customer transformation
• Implementing technology solutions to enhance customer satisfaction
• Navigating complex client interactions with critical thinking skills