SAP CRM ISU Consultant

Infosys; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys Ltd. in Bengaluru is seeking a seasoned SAP CRM-ISU specialist with 5+ years of experience in both implementation and support across electricity, gas, and water utilities.

You will lead requirement gathering, design processes, and coordinate with cross-functional teams to deliver end-to-end CRM-ISU solutions, including Move in/Move out, Contract & Order Management, and MDT setup, while acting as a client-facing lead.

Qualifications

• Minimum 5+ years of experience in the SAP CRM-ISU landscape, covering both implementation and support.
• Strong domain understanding of Electricity, Gas, and Water Utility industries.
• Lead requirement gathering, business discussions, and process design with clients.
• Coordinate with cross-functional teams for seamless integration.

Responsibilities

• Handle end-to-end SAP CRM-ISU implementation and support activities independently.
• Prepare high-quality Functional Specifications and Process Documents.
• Act as a client-facing lead, ensuring timely delivery and stakeholder alignment.

Skills

CRM-ISU expertise

End-to-end implementation

Client-facing leadership

Tools

IC WebClient

BRF+ configuration

MDT product setup

CRM Middleware

FICA/Billing integration

Job description

Minimum 5+ years of experience in the SAP CRM-ISU landscape, covering both implementation and support.

• Strong domain understanding of Electricity, Gas, and Water Utility industries.
• Expertise in CRM-ISU processes: Move in/Out, Recon/Discon, Orders, Contracts, Customer Service, MDT.
• Hands-on in IC WebClient, Navigation Bar Profiles, Business Role creation, and Number Range configuration.
• Knowledge of CRM Middleware, BDocs, replication, MDT Product setup, and BRF+ configuration.
• Familiarity with major CRM and ISU tables, plus ability to draft detailed FS and business documents.
• Understanding of integration with SAP & Non-SAP systems including FICA, Billing, Device Management, IDEX, etc. Handle end-to-end SAP CRM-ISU implementation and support activities independently.
• Lead requirement gathering, business discussions, and process design with clients.
• Manage key Utility processes like Move-in/Move-out, Disconnection/Reconnection, Contract & Order Management, Customer Service, Front Office & MDT.
• Prepare high-quality Functional Specifications, Process Documents, and design deliverables.
• Troubleshoot issues effectively using strong debugging, analysis, and root-cause methods.
• Coordinate with cross-functional teams (FICA, Billing, DM, IDEX, etc.) for seamless integration.
• Act as a client-facing lead, ensuring timely delivery, clear communication, and stakeholder alignment. Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Hubli, Vizag. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible