SAP Basis Senior SME - RISE with SAP (MSM)

Kyndryl; Bengaluru; Hybrid; INR 2,200,000 - 4,000,000; Full time

Benefits offered by this job

Be Well program

Hybrid culture

Career development

Job summary

Kyndryl Inc. in Bengaluru, India is seeking an experienced SAP BASIS L3 Consultant to manage and optimize SAP environments, including ECC, S/4HANA, BW, and Hana databases.

You will handle complex incidents, perform root cause analysis, and lead upgrades and migrations while ensuring high availability and security across multi-system landscapes. This hybrid role emphasizes technical ownership, collaboration with global SAP and infrastructure teams, and hands-on monitoring, kernel and patch

Qualifications

• Strong SAP BASIS administration expertise across SAP landscapes (ECC, S/4HANA, NetWeaver).
• Experience with upgrades, kernel/DB migrations, and RISE with SAP MSM delivery model.
• Proficient in incident management, RCA, and cross-team collaboration.

Responsibilities

• Resolve complex SAP BASIS incidents, optimize performance, and ensure high availability.
• Plan and execute upgrades, migrations, and patching.
• Manage SAP security, transport, and system copies across multi-OS environments.
• Provide expert guidance in Major Incident calls and post-mortems.

Skills

SAP BASIS

S/4HANA

NetWeaver

Linux

Windows

Kernel upgrades

Monitoring

Tools

Solution Manager

SAP Focused Run

RISE with SAP MSM

Job description

* Decline will set your Cookie preferences to \"Required\" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.The **SAP BASIS L3 Consultant** will play a key role in managing, optimizing, and ensuring the stability and smooth operation of SAP environments at an advanced technical level. The role involves **handling complex and critical incidents, outages, performing in-depth root cause analysis, and leading SAP upgrades, migrations, and technical improvements**.* ## Should be **customer-focused**, with a strong commitment to system stability, availability, performance, and timely resolution of critical issues. You should also be **collaborative and inclusive**, working effectively with SAP functional teams, infrastructure teams, cloud teams, and global stakeholders.* ## Advanced Troubleshooting & Incident Management: Resolve complex SAP BASIS issues, including performance tuning, kernel upgrades, and system recovery. Provide expert-level support for escalated incidents and ensure minimal downtime.* ## System Administration: Manage the installation, configuration, and maintenance of SAP systems (ECC, S/4HANA, BW, PI/PO, Solution Manager, etc.) on various databases and operating systems.* ## **Critical & Major Incident Handling:** Proactively identify disruptions and service degradations, perform comprehensive root-cause and impact analysis, and provide a clear **action plan for resolution, recovery, and prevention of recurrence**.* ## Upgrades and Migrations: Plan and execute SAP system upgrades, enhancement pack installations, and database migrations. Ensure system integrity and data consistency during migrations.* ## System Monitoring: Implement and maintain monitoring tools, analyse logs, and proactively identify potential issues to ensure optimal system performance and availability.* ## Security Administration: Oversee SAP user and role administration, system security, and compliance with audit requirements. Manage authorisations and implement security patches.* ## Disaster Recovery & Backup: Design, implement, and regularly test backup and disaster recovery strategies for all SAP landscapes.* ## Performance Optimisation: Conduct regular performance analysis of SAP systems, databases, and interfaces. Recommend and implement tuning measures.* ## Documentation & Knowledge Sharing: Prepare and maintain comprehensive technical documentation, standard operating procedures, and training materials for L1 and L2 teams.* ## Should be proficient in acting as the **last line of defence** by performing deep-dive analysis of major and critical issues, providing expert insights during **Major Incident calls** while representing Kyndryl, and actively supporting the resolution of **MCOs and other critical technical challenges**.* ## Vendor & Stakeholder Management: Liaise with SAP support, hardware vendors, and internal stakeholders for issue resolution and system improvements.## Should have **strong expertise in SAP BASIS administration** and the ability to independently manage and troubleshoot complex SAP environments within the **RISE with SAP (MSM) environment**. You should demonstrate a strong **technical ownership mindset**, with the ability to analyze complex issues, drive incidents to resolution, and provide technical guidance to L1/L2 teams.* ## Strong hands-on expertise in **SAP BASIS administration** across **S/4HANA, ECC, and NetWeaver** environments.* ## Strong understanding of **SAP system architecture**, including Application, Database, OS, and integration layers.* ## Strong experience in **SAP RISE with SAP (MSM) operational and delivery processes**.* ## Expertise in **system monitoring, alert analysis, incident management, and problem management** within an enterprise environment.* ## Strong knowledge of **SAP HANA database administration and troubleshooting concepts**.* ## Strong knowledge of **Linux/Unix and Windows operating systems** relevant to SAP environments.* ## Experience in **SAP system performance analysis, optimization, and troubleshooting**.* ## Hands-on experience with **SAP kernel upgrades, support package upgrades, system refreshes, and technical maintenance activities**.* ## Strong understanding of **SAP transport management, user administration, system copies, and configuration management**.* ## Ability to independently handle **complex technical issues and act as the last line of defence** for critical incidents.## Proven experience in **L3 incident management**, including handling **critical and major incidents** and performing deep-dive technical troubleshooting.## Ability to perform **Root Cause Analysis (RCA)** and define effective **corrective and preventive action plans**.* ## Strong practical experience working within the **RISE with SAP / Managed Service (MSM) delivery model**.* ## Good understanding of SAP RISE operational processes, responsibilities, service management, and coordination with SAP/infrastructure teams.* ## Hands-on experience with **SAP monitoring and management tools**, such as **SAP Focused Run (FRUN), Solution Manager**, and relevant monitoring platforms.* ## Good understanding of **cloud infrastructure concepts**, preferably in **AWS, Azure, or GCP**, in the context of SAP RISE.* ## Understanding of **high availability, disaster recovery, backup/restore, and business continuity** concepts in SAP environments.* ## Experience with **automation and runbook execution**, including scripting and automation of routine BASIS activities.* ## Strong understanding of **SAP security, certificates/PSE, connectivity, compliance, and operational security practices**.Your career with us isn't just a job - it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute - you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.We're glad you're here. Take a look around at the many exciting career opportunities we have available and apply today!**Drop off your CV/Resume**and a Recruiter will reach out with related career information that match your experience and expertise.**Sign up for Job Alerts**Create your account and then. When new jobs become available that meet your criteria, you'll be alerted right away!### Drive progress with purposeAt Kyndryl, we achieve progress the world depends on, with purpose.**Beginning with** **the purpose that matters to you**. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.