SAP Ariba Consultant-Bangalore

DigiHelic Solutions Pvt. Ltd.; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading technology solutions provider in India seeks an experienced Functional Consultant for Application Maintenance and Support. The candidate will handle L2 and L3 incidents, providing timely resolutions and maintaining business continuity. With over 7 years of experience in SAP Ariba and excellent communication skills, the role demands effective client interaction and meticulous documentation. Responsibilities include investigating issues, ensuring SLAs are met, and recommending service improvements to enhance application stability.

Qualifications

• 7+ years of experience in SAP Ariba.
• Extensive experience on SAP Ariba Application Support.
• Very good knowledge on CIG integration with SAP S/4 HANA.

Responsibilities

• Handle L2 and L3 incidents as an Offshore Consultant.
• Investigate incidents and problem tickets assigned.
• Provide resolution according to defined Service Levels.

Skills

SAP Ariba

SAP MM cross functional skills

Very good communication skills

Tools

SAP S/4 HANA

Job description

Job title: Functional Consultant – Application Maintenance and Support

Experience: 7+ Years

Required Qualifications:

• Should possess more than 7+ Years of experience in SAP Ariba
• Should have worked extensively on SAP Ariba Application Support
• Very good academic background
• Very good communication skills who can interact with client and other partners to effectively understand the problem and provide solutions.
• Should possess SAP MM cross functional skills to determine the root of the issue.
• SAP Ariba Skills
• Ariba Sourcing
• Ariba Contract
• Ariba SLP
• Very good knowledge on CIG integration with SAP S/4 HANA
• Contract workflow management

Key Responsibilities:

• Offshore Consultant responsible for handling L2 and L3 Incidents
• Expected to investigate incidents and Problem tickets which is assigned to him/her.
• Provide resolution to the incidents / problem tickets as per the Service Levels defined and restore business continuity as quick as possible.
• Provide status update on all the tickets to service delivery manager
• Responsible for keeping SLAs intact
• Periodically update the issue log with the right information in the ticketing tool for the incidents / problem management tickets.
• Timely escalation on the ticket to third party and vendor, take end to end ownership until the issue is completely resolved.
• Periodically monitor background job and take corrective action in case of failure
• Recommend industry best practices, implement service improvement plans and ultimately bring application stability
• Prepare and maintain all documentation required for the engagement
• Cooperate with audit team, implement recommendations received from Audit team
• Connect with Business Users team periodically to update the status of the incidents, problem tickets and system changes.
• Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.