SalesOps - Senior Consultant, Technical Transformation - Customer

Deloitte Development LLC; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Deloitte Development LLC in Bengaluru invites a Sr. Consultant to lead sales operations and commercial transformation projects. You will translate requirements into scalable technology solutions, mentor teams, and collaborate with onsite/offshore members to deliver high-quality outcomes.

The role requires deep experience with CRM/CPQ platforms, data integration, and AI-enabled processes, with a focus on governance, compliance, and stakeholder engagement across life sciences clients.

Qualifications

• 6+ years in Sales Operations, Commercial Operations, CRM, CPQ, business transformation, or tech implementation.
• Experience implementing/integrating two or more CRM, CPQ, ERP, data, or analytics platforms.
• Ability to convert business requirements into functional designs, technical specifications, and implementation plans.
• Practical knowledge of Agentic AI, generative AI, LLMs, retrieval-augmented generation, tool calling, or AI orchestration.

Responsibilities

• Translate Sales Operations requirements into scalable technology solutions supporting Territory and account alignment, segmentation, quotas, forecasting, and pipeline management.
• Design solutions that integrate with multiple CRM, CPQ, ERP, data, and analytics platforms.
• Develop reusable integration patterns, APIs, data models, workflows, and accelerators for client environments.
• Identify and implement Agentic AI use cases such as sales planning, forecasting, next-best-action and territory intelligence.
• Define human-in-the-loop controls, access controls, auditability, and escalation paths for AI-enabled solutions.
• Lead discovery workshops, process assessments, design sessions, demonstrations, and user acceptance testing.
• Partner with business stakeholders, IT teams, data scientists, architects, and implementation teams to deliver value.
• Establish solution roadmaps, implementation plans, adoption strategies, and measurable value cases.
• Support pre-sales activities, including proposals, solution demos, estimates, and client presentations.
• Ensure solutions meet life sciences data privacy, regulatory expectations, and commercial compliance.

Skills

Sales Ops

Commercial Ops

CRM/CPQ

Business Transformation

APIs & Integration

AI Knowledge

Stakeholder Mgmt

Education

Bachelor’s degree required

Tools

Salesforce

Veeva CRM

MS Dynamics

Oracle CPQ

SAP CPQ

Job description

Customer

Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Sr. Consultant or equivalent

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high-quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

• Translate Sales Operations requirements into scalable technology solutions supporting:
  • Territory and account alignment
  • Segmentation and targeting
  • Quota and incentive planning
  • Sales forecasting
  • Pipeline and opportunity management
  • Account planning and field productivity
  • Pricing, quoting, and approvals
  • Commercial performance reporting
• Design solutions that can integrate with multiple CRM, CPQ, ERP, data, and analytics platforms.
• Develop reusable integration patterns, APIs, data models, workflows, and accelerators that can be deployed across client environments.
• Identify and implement practical Agentic AI use cases, including:
  • Sales planning assistants
  • Forecasting and pipeline analysis agents
  • Next-best-action recommendations
  • Account and territory intelligence
  • Automated opportunity and CRM hygiene
  • Quoting and approval support
  • Sales performance insights
• Define appropriate human-in-the-loop controls, access controls, auditability, evaluation criteria, and escalation paths for AI-enabled solutions.
• Lead discovery workshops, process assessments, design sessions, demonstrations, and user acceptance testing.
• Partner with business stakeholders, commercial leaders, IT teams, data scientists, architects, and implementation teams.
• Establish solution roadmaps, implementation plans, adoption strategies, and measurable value cases.
• Support pre-sales activities, including proposals, solution demonstrations, estimates, and client presentations.
• Ensure solutions reflect life sciences-specific requirements related to HCP/HCO data, field force structures, regulatory expectations, data privacy, and commercial compliance.

The team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications:

• 6+ years of hands-on experience in Sales Operations, Commercial Operations, CRM, CPQ, business transformation, or technology implementation.
• Strong understanding of Sales Operations processes and performance drivers.
• Experience implementing or integrating two or more CRM, CPQ, ERP, data, or analytics platforms.
• Ability to convert business requirements into functional designs, technical specifications, and implementation plans.
• Experience with APIs, middleware, data integration, workflow automation, and enterprise solution architecture.
• Practical knowledge of Agentic AI, generative AI, large language models, retrieval-augmented generation, tool calling, or AI orchestration.
• Excellent stakeholder management, communication, facilitation, and problem-solving skills.

Good to Have Skills/Project Experience/Certifications:

• Experience with Salesforce, Veeva CRM, Microsoft Dynamics, Oracle CPQ, Salesforce Revenue Cloud, SAP CPQ, or similar platforms.
• Experience in pharmaceutical, biotechnology, medical device, diagnostics, or healthcare commercial operations.
• Knowledge of HCP/HCO master data, customer consent, field force effectiveness, promotional compliance, and commercial data governance.
• Experience with cloud platforms, data warehouses, business intelligence tools, and low-code/no-code automation platforms.
• Familiarity with AI governance, model evaluation, prompt engineering, agent monitoring, and responsible AI practices.
• Consulting, systems integration, product management, or enterprise architecture experience.

Education

Bachelor’s degree in business, Information Systems, Computer Science, Engineering, Life Sciences, or a related field, or equivalent from accredited university

Location

Bengaluru/Hyderabad/Pune/Chennai

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