Salesforce Technical Manager

Salesforce.com India Pvt Ltd; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce.com India Pvt Ltd is seeking a Senior Salesforce Technical Manager to design and lead the delivery of complex Salesforce solutions. The role requires expert Salesforce know-how, AI tooling experience, and a strong track record of architecting scalable systems that handle high volumes.

You will guide cross-functional delivery teams, collaborate with clients, and drive innovative AI-enabled approaches while maintaining governance and best practices across projects.

Qualifications

• The Technical Consulting Manager designs and delivers complex Salesforce solutions for customers.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and manage expectations.
• Drive Enterprise AI Architecture by designing and integrating scalable AI solutions within Salesforce environments.
• Lead technical design sessions and document solutions aligned with client objectives; review architectural assumptions with advanced AI tools.
• Champion an AI-first delivery methodology to accelerate implementation across projects.
• Provide governance of Salesforce projects, guiding delivery teams on AI-assisted tooling to maintain velocity and quality.
• Lead code reviews and ensure best practices in design patterns and AI-assisted coding.
• Manage the technical delivery of custom development, integrations, and data migration in Salesforce implementations.
• Understand projects and debug issues with AI diagnostics to interpret logs and resolve bottlenecks.
• Participate in technical landscape discovery and POC development with prospects.

Skills

Salesforce expertise

Enterprise AI architecture

Technical leadership

API integration

Data migration

AI tooling experience

Tools

Salesforce

Apex/Visualforce

Lightning

ETL tools

APIs

Job description

Salesforce Technical Manager ( Salesforce Technical Architect exp is Manadatory )

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Technical Consulting Manager is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills from a technology perspective, including a foundational understanding of how to leverage AI development tools to optimize delivery cycles. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background. You are able to lead and motivate a team of highly capable individuals and help them meet their targets while enabling their growth.

What You'll Actually Be Doing

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
• Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
• Provide oversight and governance of Salesforce projects, guiding delivery teams on the effective use of AI-assisted tooling to maintain velocity and quality
• Follow and help define coding standards.
• Lead code reviews during projects to ensure quality and appropriate design patterns are followed, encouraging the use of AI coding assistants to enforce best practices
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Ability to understand a project and debug issues, leveraging AI diagnostics to assist in interpreting logs and isolating bottlenecks
• From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations

You’re Our Person If...

• Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds, with a foundational familiarity with Salesforce's AI offerings (e.g., Agentforce)
• Understanding of systems architecture
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
• Lead a technical team and own customer and team engagement
• Travels to client sites for projects, estimated 50-75%
• Maintain a target billable utilisation aligned to the role
• 9-15 years
• CRM experience with a minimum of 6 years on the Salesforce platform
• Maintain billable utilisation targets for your team
• Technical enablement of team members on the latest Salesforce products and processes, including upskilling on modern AI development tools and practices
• Working with global teams for delivery across geographies.
• We will need you to be flexible with your work hours
• Active Salesforce certifications or ability to achieve relevant certifications upon hire

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Experience Level Senior Level