Senior Manager - Technical Consulting

Salesforce.com India Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Salesforce is seeking a Senior Manager, Technical Consulting in Bengaluru, India. The role focuses on leading Enterprise AI architecture within Salesforce environments, designing scalable AI solutions, and guiding delivery teams to achieve client objectives with strong governance.

Ideal candidates have 14-18 years CRM experience, at least 10 years on the Salesforce platform, and experience building a practice while managing a technical team.

Qualifications

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.
• Lead enterprise AI architecture by designing scalable predictive and generative AI solutions within Salesforce environments.

Job description

Senior Manager, Technical Consulting

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities and Requirements

Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments, optimizing performance, resource consumption, and platform governor limits

Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases

Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects

Provide oversight and governance of Salesforce projects, guiding delivery teams on the effective use of AI-assisted tooling to maintain velocity and quality

Follow and help define coding standards.

Lead code reviews during projects to ensure quality and appropriate design patterns are followed, encouraging the use of AI coding assistants to enforce best practices

Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

Ability to understand a project and debug issues, leveraging AI diagnostics to assist in interpreting logs and isolating bottlenecks

From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects

Liaise with Salesforce product teams to support client implementations

Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds, with a foundational familiarity with Salesforce's AI offerings (e.g., Agentforce)

Understanding of systems architecture

Understanding of key design patterns and large data volume limitations and best practices

Understanding of data sharing and visibility considerations and how these play into platform architecture

Familiarity with platform authentication patterns (SAML, SSO, OAuth)

Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)

Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

Strong background in design/development of large web-based systems, or complete software product lifecycle exposure

Lead a technical team and own customer and team engagement

Travels to client sites for projects, estimated 50-75%

Maintain a target billable utilisation aligned to the role

14-18 years CRM experience with a minimum of 10 years on the Salesforce platform

Maintain billable utilisation targets for your team

Technical enablement of team members on the latest Salesforce products and processes, including upskilling on modern AI development tools and practices

Working with global teams for delivery across geographies.

We will need you to be flexible with your work hours

Active Salesforce certifications or ability to achieve relevant certifications upon hire

Leader of Leaders

Experience building & growing a practice

Must have managed a team of technical & solution implementors

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Experience Level Senior Level

Posting Statement

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