Salesforce Technical Architect

SalesForce-ad; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce India Professional Services is seeking a seasoned Technical Architect to design and implement scalable Salesforce industry solutions for enterprise clients in India. You will guide the full lifecycle from scoping to deployment, mentor teams, and ensure best practices and high-quality delivery.

The role requires deep Salesforce expertise across Sales, Service, Community, and Einstein Clouds, with strong focus on delivering business outcomes in a complex, multi-stakeholder environment.

Qualifications

• 10+ years Salesforce ecosystem experience including enterprise CRM deployments.
• Proven ability to lead delivery teams and manage multiple stakeholders.
• Strong integration experience across systems and data migration.
• Excellent communication and mentoring skills across internal and client teams.

Responsibilities

• Architect technology solutions with clients, delivery managers, and IT staff to meet needs and ensure maintainability.
• Lead and mentor development and QA teams to ensure quality delivery.
• Define system landscape, gaps, and CRM end-state; deliver scalable solutions.
• Oversee Salesforce/Apex, APIs, integrations, and AppExchange deployments from design to production.
• Drive best-practice development methodologies and deliver POCs when needed.
• Collaborate with sales/pre-sales and engineering to maximize customer value.

Skills

Leadership

Stakeholder communication

Solution architecture

Salesforce knowledge

Education

Bachelor's degree in CS or related

Tools

Apex

Lightning

LWC

Omnistudio

BRE

Experience Cloud

Job description

Description

Salesforce India Professional Services partners with enterprise customers to design, implement, and scale transformative Salesforce solutions. With deep platform expertise and a strong focus on business outcomes, we work with some of India's most complex and strategic organisations — making a real global impact from one of Salesforce's highest-priority growth markets. The Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for successfully designing and building the Salesforce industry-specific solutions.

Salesforce India Professional Services partners with enterprise customers to design, implement, and scale transformative Salesforce solutions. With deep platform expertise and a strong focus on business outcomes, we work with some of India's most complex and strategic organisations — making a real global impact from one of Salesforce's highest-priority growth markets. The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. As a Technical Architect, you will have strong focus on salesforce platform (e.g. Sales, Service, Community, and Einstein Clouds) and work closely with our sales and delivery teams to ensure customer success.

Responsibilities

• Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is leveraged correctly and the go-forward solution is easy to maintain and meets best practices. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates, and documenting requirements and designs.
• Effective in understanding business needs and distilling the information into business and technical requirements
• Collaborate with internal stakeholders (sales/pre-sales, engineering, other services teams, etc.) to help customers maximize the value of their Salesforce Industry products and services.
• Designing transformational technology solutions and working directly with customers to meet their business requirements in accordance with industry best practices.
• Leading and mentoring the development and QA teams on the project.
• Responsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.
• Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.
• Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams.
• Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.
• Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions.
• Develop POCs or help customers and partners with complex coding tasks.
• Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.

Experience

• 10+ years of experience in Salesforce ecosystem developing technology solutions.
• Extensive experience and understanding of the Education/Real-estate/Travel Sector.
• 10+ years of experience working on deployment teams, ideally using Agile development techniques.
• Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.
• Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment and implementing new instances of Salesforce.com from scratch.
• Strong experience on Omnistudio suite, Business Rules Engine (BRE), Experience Cloud Integration
• Strong practical knowledge of Lightning, VisualForce, Flex, and LWC.
• Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.
• Understanding of DevOps and Release Management for large-scale transformation projects.
• A self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal team members

Technical Skills

• DevOps and Release management
• Salesforce/Apex, Triggers, Flows, Community, Lightning, LWC
• Familiarity with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)

DESIRED CERTIFICATIONS & QUALIFICATION

• Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
• Certified in Education Cloud, Sales Cloud, Service Cloud
• Experience on Agentforce will be preferred
• Experience on Data Cloud will be preferred
• Familiar and using AI tools to bolster implementation productivity (e.g. Cursor, Claude, NotebookLM etc)