Salesforce Service Cloud & Agentforce Developer

Numeric Technologies India; Hyderabad; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

Numeric Technologies India is seeking an experienced Salesforce Developer specializing in Service Cloud and Agentforce to design, implement, and optimize customer-service solutions.

You will build Apex, Lightning Web Components, Flows, and integrations with external systems, and collaborate with stakeholders to deliver scalable, secure CRM capabilities for complex contact centers.

Qualifications

• 8-10+ years of Salesforce development and implementation experience.

Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• ],
• CoT_job_summary_short
• job_summary_short
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase
• phase

Skills

Salesforce Service Cloud

Agentforce

Apex development

Salesforce Flows

Integrations

Salesforce Administration

Agentforce actions/topics

Data Cloud / Customer 360

Service Cloud Voice

Tools

Lightning Web Components (LWC)

REST APIs

SOAP

MuleSoft

Spring Boot

Job description

Job Title: Salesforce Service Cloud & Agentforce Developer

Minimum Experience

8-10+years of Salesforce development and implementation experience

Strong hands-on expertise in:

• Salesforce Service Cloud
• Agentforce (Min 1.5 years)
• Apex development
• Salesforce Flows
• Integrations
• Salesforce Administration

Key Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows, including:
  • Screen Flows
  • Record-Triggered Flows
  • Scheduled Flows
  • Autolaunched Flows
• Configure and maintain Salesforce platform capabilities, including:
  • Objects and Fields
  • Record Types
  • Page Layouts
  • Validation Rules
  • Approval Processes
  • Permission Sets and Profiles
  • Custom Metadata
  • Custom Settings
• Perform Salesforce administration activities, including:
  • User management
  • Security and sharing configuration
  • Case management
  • Queues
  • Omni-Channel
  • Reporting and dashboards
  • Service Cloud configuration
• Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
• Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications

• Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
• Experience integrating Agentforce with enterprise APIs and external systems.
• Knowledge of Salesforce Data Cloud / Customer 360.
• Experience with Service Cloud Voice and Omni-Channel.
• Familiarity with Salesforce DevOps practices and CI/CD pipelines.
• Experience with integration platforms such as MuleSoft and/or Spring Boot.
• Mandatory Certifications:
  • Salesforce Platform Developer I Certification