Salesforce Production Support Engineer

CoreFlex Solutions Inc.; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

CoreFlex Solutions Inc. is seeking an experienced Salesforce Production Support professional to manage and maintain our Salesforce environment, ensuring smooth operations, quick issue resolution, and continuous improvement.

The role involves troubleshooting production issues, managing incidents, performing root cause analysis, and coordinating with cross-functional teams for fixes and enhancements. You will provide L2/L3 support across production and lower environments, monitor performance, and

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 3+ years of Salesforce Production Support or Administration.
• Experience with Sales Cloud, Service Cloud, Commerce Cloud or Experience Cloud.
• Strong understanding of Salesforce configuration (objects, fields, validation rules, flows, reports, dashboards).
• Familiarity with Apex classes/triggers, SOQL, and Lightning Web Components for troubleshooting.
• Experience with REST/SOAP API integration troubleshooting.
• Hands-on experience using Salesforce setup, Data Loader, and Change Sets.
• Proficiency in incident management tools (e.g., ServiceNow).
• Excellent analytical, problem-solving, and communication skills.
• Salesforce Administrator certification preferred; Platform App Builder/Developer I a plus.

Responsibilities

• Provide L2/L3 support for Salesforce applications across production and lower environments.
• Monitor system performance and ensure platform stability, availability, and data integrity.
• Troubleshoot and resolve issues related to Salesforce configuration, workflows, triggers, validation rules, and integrations.
• Analyze and resolve incidents, service requests, and minor enhancements via ServiceNow or similar tools.
• Perform root cause analysis and implement permanent fixes to recurring issues.
• Manage and support user administration — profiles, roles, permission sets, queues, and sharing rules.
• Coordinate with Salesforce developers, admins, and business users to validate and deploy fixes.
• Support release management — deployments, sandbox refreshes, and post deployment validation.
• Maintain documentation for support procedures, issue resolutions, and known error database.
• Ensure adherence to ITIL processes (Incident, Problem, Change Management).
• Provide call/off-hours support as part of a rotational schedule.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Experience Cloud

Apex Triggers

SOQL

Lightning Web Components

REST APIs

ServiceNow

Data Loader

Change Sets

Incident Management

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Data Loader

Change Sets

Salesforce Setup

Copado

Job description

Job Summary

We are looking for an experienced Salesforce Production Support professional to manage and maintain our Salesforce environment, ensuring smooth operations, quick issue resolution, and continuous improvement. The role involves troubleshooting production issues, managing incidents, performing root cause analysis, and coordinating with cross-functional teams for fixes and enhancements.

Roles &Responsibilities

Provide L2/L3 support for Salesforce applications across production and lower environments.

Job Summary

We are looking for an experienced Salesforce Production Support professional to manage and maintain our Salesforce environment, ensuring smooth operations, quick issue resolution, and continuous improvement. The role involves troubleshooting production issues, managing incidents, performing root cause analysis, and coordinating with cross-functional teams for fixes and enhancements.

Roles &Responsibilities

• Provide L2/L3 support for Salesforce applications across production and lower environments.
• Monitor system performance and ensure platform stability, availability, and data integrity.
• Troubleshoot and resolve issues related to Salesforce configuration, workflows, triggers, validation rules, and integrations.
• Analyze and resolve incidents, service requests, and minor enhancements via ServiceNow or similar tools.
• Perform root cause analysis and implement permanent fixes to recurring issues.
• Manage and support user administration — profiles, roles, permission sets, queues, and sharing rules.
• Coordinate with Salesforce developers, admins, and business users to validate and deploy fixes.
• Support release management — deployments, sandbox refreshes, and post deployment validation.
• Maintain documentation for support procedures, issue resolutions, and known error database.
• Ensure adherence to ITIL processes (Incident, Problem, Change Management).
• Provide call/off-hours support as part of a rotational schedule.

Required Skills And Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 3+ years of experience in Salesforce Production Support or Salesforce Administration.
• Experience supporting in one of the cloud Sales Cloud, Service Cloud, Commerce Cloud or Experience Cloud.
• Strong understanding of Salesforce configuration (objects, fields, validation rules, flows, reports, dashboards).
• Familiarity with Apex classes/triggers, SOQL, and Lightning Web components (for troubleshooting).
• Experience with integration troubleshooting (REST/SOAP APIs, middleware logs).
• Hands-on experience using Salesforce setup, Data Loader, and Change Sets.
• Proficiency in incident management tools (e.g., ServiceNow).
• Excellent analytical, problem-solving, and communication skills.
• Salesforce Administrator certification preferred.
• Additional certifications (Platform App Builder, Platform Developer I) are a plus.

Nice To Have Skills

• Knowledge of DevOps tools like Copado.
• Exposure to Agile methodology and sprint-based delivery.
• Basic knowledge of SOQL/SOSL and data migration tools.

Non-IT Skills

• Strong ownership and accountability mindset.
• Ability to work under pressure and meet SLAs.
• Good coordination and communication skills for working with distributed/global teams.
• Customer-focused with a proactive approach to issue prevention.
• Ability to work in rotational shifts.

Skills: sales cloud,data loader,servicenow,copado,lightning web components,service cloud,salesforce,apex