Salesforce Omnistudio Developer - Senior Associate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

PwC Acceleration Center India is seeking a Salesforce UX consultant to analyze user experiences and improve product offerings. You will collaborate with clients to gather feedback, mentor junior teammates, and uphold exceptional UX quality.

Requirements include a Bachelor's Degree and 4 years of experience, with English proficiency and familiarity with Force.com, JSON, and Lightning Web Components. A Master’s degree is preferred for advanced roles.

Qualifications

• Bachelor's Degree required; English proficiency mandatory.
• 4 years of experience required in Salesforce UX / application consulting.
• Experience with Force.com platform and Salesforce integrations.
• Strong communication and mentoring abilities to guide junior team members.

Responsibilities

• Analyze user experiences to improve product offerings.
• Collaborate with clients to gather feedback and insights.
• Mentor junior team members to build their knowledge.
• Uphold exceptional standards of quality in user experience design.
• Build relationships with stakeholders to facilitate communication.
• Navigate intricate design challenges to deliver impactful solutions.
• Utilize various methodologies to evaluate user satisfaction.
• Contribute to team discussions and share innovative practices.

Skills

Critical thinking

Problem solving

Stakeholder management

Communication skills

Team mentoring

Education

Bachelor's Degree

Master's Degree preferred

BE / B Tech / MCA/ M.Sc / M.E / M.Tech

Tools

Force.com platform

Lightning Web Components

JSON

Vlocity integration

SQL

RDBMS

Job description

Job Description:

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

• Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

• Analyze user experiences to improve product offerings
• Collaborate with clients to gather feedback and insights
• Mentor junior team members to build their knowledge
• Uphold exceptional standards of quality in user experience design
• Build relationships with stakeholders to facilitate communication
• Navigatie intricate design challenges to deliver impactful solutions
• Utilize various methodologies to evaluate user satisfaction
• Contribute to team discussions and sharing innovative practices

What You Must Have

• Bachelor's Degree
• 4 years of experience
• Oral and written profciency in English required

What Sets You Apart

• Master's Degree preferred
• Degree BE / B Tech / MCA/ M.Sc / M.E / M.Tech
• Hands-on experience with Force.com platform
• Developing omni scripts and Data Raptors
• Experience with FlexCards and Lightning Web Components
• Knowledge of JSON and Vlocity integration
• Translating customer requirements into functional confgurations
• Experience with system integrations involving Salesforce
• Adapting to new technologies and methods
• Powerful RDBMS knowledge and SQL query building