Salesforce Manager, Technical Consulting -Health domain

Salesforce; Pune District; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

Salesforce is seeking a Manager, Technical Consulting to join our Global Delivery Centre. You will lead a team of Technical Consultants/Architects, deliver architecture work on Industries projects, and drive the internal practice through hiring, mentoring, and process improvements.

You will partner with Delivery Managers and clients to shape architectural roadmaps, ensure high‑quality solutions, and achieve strong customer outcomes across Service Cloud, Sales Cloud, and Experience Cloud.

Qualifications

• 10–16 years of experience leading Salesforce technical consulting projects.
• Strong application design skills with data integration and security architecture expertise.
• Preferred experience in Salesforce Industries Cloud (Health Cloud) or health domain.

Responsibilities

• Lead a team of Technical Consultants/Architects/Managers with up to 15 direct reports.
• Deliver technical work on Industries projects at 50% utilization while guiding the team.
• Hire, train, and mentor consultants to translate designs into high‑quality solutions.
• Act as trusted advisor to clients, guiding the adoption of emerging technologies.
• Architect technology solutions with Delivery Managers and Solution Architects.
• Lead Enterprise Architecture and governance for enterprise engagements.
• Lead workshops and drive architectural roadmaps with stakeholders.
• Ensure CSAT and business outcomes through strong delivery management.
• Collaborate with customers and partners to meet complex requirements.

Skills

People management

Technical architecture

Salesforce Industries Cloud

Integration architecture

Platform security

Data architecture

Apex/Lightning/LWC

English proficiency

Stakeholder management

Project leadership

Education

Bachelor's degree in Computer Science/Engineering

Salesforce Certification (Admin/Developer/Architect)

Tools

Salesforce/Apex/Triggers

Lightning Web Components (LWC)

OmniStudio

HTML/CSS/JavaScript

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword - it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 50% billable (Manager) and 25% (billable) and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce s Industries Cloud.

Responsibilities

• You ll have up to 15 direct reports (manager),) under your scope of responsibility.
• You Will be required to deliver technical work (as a technical/senior technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants/Architects/Managers
• You ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueIdentify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer s leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Minimum Requirements

• 10-16 years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 5+ years of people management experienceStrong application design skills combined with strong data, integration, and security architecture skills
• Preferred expertise in one or multiples of Salesforce Industries Cloud (Health Cloud) or health domain
• Integration Architecture (Must have)Platform Security (Must have)
• Identity and Access Management / Integration SecuritySharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design PatternsApex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Proficiency in English

Preferred Requirements

• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)OmniStudio Developer/Consultant
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Resourceful and innovative thinker who can work through and solve problems
• Adept at navigating/mediating conflict and fostering healthy dialogue
• Strong interpersonal skills - nurture effective working relationships with others
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcome

Unleash Your Potential

When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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